Has anyone received blemished finishes on New KEF speakers? Is this really so rare. The speakers sound fine.
I just purchased a pair of R11 speakers new from KEF direct. After they were moved to the second story media room I unpacked them and immediately noticed swirl marks, nicks on the finish and a glue like substance sticking to them that does not come off. KEF said they were new, not cured properly and they have never seen anything like that ever.
Solutions offered by KEF. Direct:
1. Return VIA UPS and I will have to take them to UPS because they can not order a pickup for such a heavy item. They were shipped to me via shipping crate. They are around 94lb in box and will require two trips in my car to get them to UPS safely. in addition doctors orders are not to lift over 50lbs. for the time being.
UPDATE: The other rep. at KEF has ordered UPS pickup. The e-commerce manager had told they were too heavy for UPS pickup. We will see.
2. $300.00 off each speaker. The e-commerce manager on the phone said "we really don't want them back". Well I don't want to pay $2400 for something sold as new that looks used, has swirl marks, finish Scratches and goo on it.
I just purchased a pair of R11 speakers new from KEF direct. After they were moved to the second story media room I unpacked them and immediately noticed swirl marks, nicks on the finish and a glue like substance sticking to them that does not come off. KEF said they were new, not cured properly and they have never seen anything like that ever.
Solutions offered by KEF. Direct:
1. Return VIA UPS and I will have to take them to UPS because they can not order a pickup for such a heavy item. They were shipped to me via shipping crate. They are around 94lb in box and will require two trips in my car to get them to UPS safely. in addition doctors orders are not to lift over 50lbs. for the time being.
UPDATE: The other rep. at KEF has ordered UPS pickup. The e-commerce manager had told they were too heavy for UPS pickup. We will see.
2. $300.00 off each speaker. The e-commerce manager on the phone said "we really don't want them back". Well I don't want to pay $2400 for something sold as new that looks used, has swirl marks, finish Scratches and goo on it.
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