- Thread Starter
I have been following your saga, so very sorry, fully unacceptable to be treated this way, especially when as you say you purchased a flagship product.I don’t blame you. The system sounds amazing. However if you prefer wide dispersion I don’t think this is the right system for you. It’s good for one position only. In fact that’s its USP.
Now talking about the service i’m shocked by it.
The amps do come out easily. It took me about 5 minutes to get each out. But the issue I feel are the drive units, especially that front driver. If you find any speaker with a drive unit not up to spec then it’s the same drive unit replacement circus whether active or passive.
I was very surprised by the lackadaisical support experience of Genelec. Revel will likely treat you like you bought a flagship product from them. Genelec treats you like you bought anything in their line up.
After some wrangling they felt like overnighting things to me. I even contacted my dealer and they are not even keeping my dealer in the loop.
I feel like there will be another month of saga on this.
Really hope this is resolved soon so you can get back to enjoying your system!