I'm not sure quiescet is the right word if it is not possible to switch them off. They will still amplify the input voltage - and output that voltage at the speaker terminals. However, if there is no load connected there will be no current out of the speaker terminanls - so in that respect they are correct to say there will be very little current used.Makes sense, I would say he told you the truth. That's the same for the 2020/21 D+M avrs. The amps remained powered (quiescent state) when not used.
Whether or not the protection still kicks in at that point depens on how it works. If it simply triggers at a certain (average?) output voltage for a certain time, (ie it assumes a typical speaker load is connected, and therefore output power is proportional to V^2), then the protection will still kick in even with no speakers connected. I would assume this is what it is doing, since Amir found it goes into protection even with the speakers not connected.