Although I only hear popping sound on XLR outputs and still not yet fixed.
The seller said that I can return the item back to China, but the shipping of the item costs a 3rd of the item's cost.
So I have no choice but to open it.
Prior to the XLR getting busted, there is a huge popping sound everytime the sound track/sample rate or any other setting is getting changed, I found that one of the XLR cable that I bought online has a wiring reverse on ground pin and cold pin, so after I corrected it, the huge popping sound is gone. But after a couple of days, the sound on the XLR outs went out, and only a soft popping sound can be heard on the right ch XLR, when the cables are being connected.
So I opened the unit and found a burnt IC on the right XLR. According to
this thread, the IC is SGM3710.
After removing the burnt IC (which is very difficult, looks like the IC is glued on the PCB), the left ch XLR also worked, and the opamp output going to right XLR with the burnt IC is working again.
Can't find replacement IC, putting a jumper wire might introduce more popping problems.