it could be the plastic inside is broken, and not holding the little 'teeth". may be time to return it for a replacement. i don't see the red plastic piece; should be there, just like the white one above it...It was not removed out of the box. I plugged my RCA cable into it, and the moment I moved the amp back it just fell right out. It doesnt look like there is any solder or anything on the connector. Not sure if there is supposed to be or not, but it doesnt stay in when I put it back in. The other RCA connector is tight and secure.
doug s.