- Thread Starter
- #201
This is not the responsibility of any dealer. It is not like I purchased it from such and could go back to them. No dealer can repair this unit nor explain why it is performing this way.Perhaps I misunderstood. My impression was that the people you're asking for help from on this problem are in France - Paris to be exact. Is that mistaken?
Paris has nearly 6,000 people hospitalized with COVID-19 infections. It seems to me rather optimistic to expect Devialet in Paris to get back to you anytime soon.
If you reach out to a dealer or distributor in the U.S. or Canada you might have a better chance of getting a response.
Devialet management I am sure is on email and still conducting business that way. All they have to do is authorize a repair and get a designer to explain the measurements we are seeing. They can also send a current unit to me for testing if it doesn't have these issues.
The support person got back to me by the way saying message was forwarded to management and that is all they can do.