I found that confusing as well, and the only explanation I recall in the thread is that it is more "real-world levels". I am used to testing data converters at 0 dBFS, or often at -1 dBFS to provide about 10% headroom, as is pretty standard in the industry. You should get the best performance at full-scale, but of course the analog stages will exhibit lower distortion at lower levels. Since there are gain stages and such I do not know exactly what -20 dBFS means through the processor or at the DAC's output (if one in the tested configuration), and of course it depends on the volume setting. Their report mixes and matches various units like dBFS, dBV, dBmV, and dBm (?) and I have not spent the time to try to decode the levels. On one page the spec is Watts (Output Power) and the units are ohms, hmmm... I think it is a reference impedance but again I have not pored through it all and certainly do not know their test methodology. They list analog in/balanced output with generator level of 1 Vrms and THD measures around 0.03% but I am not sure what the output level is. Balanced input says generator level 200 mVrms with a spec limit of 0.03% THD+N at the output but not exactly the output level (is it unity gain?) And so forth.
It is an internal report and frankly I am surprised they put it up. Very cool, but they may regret all the questions it generates. Amir would know more since he is familiar with AP's parameters and reports (and I am not).
If the argument is that input and gain settings were not appropriate it may take a bit to find out exactly what was different. It would be nice to nail down exactly the output level for -20 dBFS input.