But on the other hand... they didn't fix it themselves in a timely manner. Where would the product be without the custom firmware made by a user?
Doesn’t matter. You can only judge a product based upon all of the available information at a specific point in time.
Bass EQ is great. How great is the fact that there was a person who
1) likes BassEQ
2) Is an experienced software programmer
3) created a custom interface and open sourced it and gives it out freely
Part of the reason TO buy something like the HTP-1 is that it is NOT locked down, allowing the community to do this kind of modification and instead of Monoprice locking it down, they actually adopted it!
I would still take a Trinnov or Storm Audio over the HTP-1, but you gotta take it in the context of price.
Would you rather have a Storm Audio with a quartet of Klipsch The Sevens at $20K or a HTP-1 with a quartet of Meyer Sound Amie’s for the same $20k in a 4.0 setup?