I think Topping is having much higher failure rates due to their own quality control issues. Going off the reported issues from many members here, the failures are real.
This is a quote from @MAB in another Topping thread:
"p.s. My A30Pro broke after 9 months, I took it apart and it was riddled with cold-solder and partial-solder joints, had not been cleaned of residue after the board was manufactured, and had incredibly sloppy thermal grease application. So perhaps there are more issues than just the encapsulation."
Topping is to blame for their own problems. If they want to turn things around, then they need to make a more reliable product.
If you think about the market Topping is targeting, it's not bottom-barrel. If you think about what they're asking their engineers to design, it's not bottom-barrel. They seem like they're trying to make good things... Slapping stuff together haphazardly doesn't fit with the rest of what they're doing...
Assembling a DAC isn't highly skilled labour. It's a bit skilled, and in China, people capable of it are literally everywhere. If for some reason this was someone's first electronics assembly gig, after basic training, even someone pretty incapable would become capable enough pretty quick... Repetition for 8+ hours a day every day tends to do that. If they were found to be challenged (inspections of work go bad/QC complains), they'd be reassigned to picking up garbage, or fired.
The problem you're referencing sounds like something was made by an employee in training and then fixed by someone who shouldn't be a supervisor...
People who could (and happily would) do that job right, are extremely common in China.
I'll put it another way too- why would anyone design something so well (as good as anything great and better than the rest), put together everything needed for assembly, order quality components, hire people, and then... in the last 5 minutes... have them crap all over everything, before sending it out? They wouldn't! They're in the business to make money making good things, not return money to customers, pay labour to "refurbish" new products, and sabotage their own reputation!
Their obvious company mission - making really good things for very reasonable prices, is completely contrary to sending out garbage.
Also important to consider: New companies have growing pains. In fact, a lot of them fail. So, when one of them is trying to bring you the products that you want... the products that should be being sold by the existing mega-manufacturers, but the mega-manufacturers aren't selling those products because instead of reinvesting a tiny bit of the money you give them (for their inferior products) into R&D like they should be to make better products for you in the future, they just pocket everything instead and possibly set some aside to fund anti-competitive actions, what you do... what you do is: you buy their products!!! Why? Because they're good, they're warrantied, and the company seems like if you got a visibly defective product and didn't know it until after the warranty period was up, they'd replace it for you.
And this: Most of their DACs for $300-500, you could sell your car and use all the proceeds to buy something from a "well respected" brand and it wouldn't perform as well. Those brands are the brands that should be losing respect and being talked bad about - not the new place trying their best to bring you the best for a reasonable price because they're so new they've yet to purge all their crappy employees.
50% broken at one year is a gross exaggeration. Name one thing as bad