Hi guys and
@SMSL-Mandy
I REALLY need your help. I have a SMSL M500 mkii DAC and I have an issue with any audio source connected to USB Audio input. My computers or mobile devices recognize the DAC. I can install drivers and it looks like it should work without any problem, but I can't hear any sounds when I play various music from any app/browser. Headphones output has no audio. The display on the DAC does not change the sampling rates based on the file I play. It always shows PCM 44.1kHz even if I won't connect the DAC to any source. I played MQA from Tidal, DSD64/12 from Foobar, I played music from a web browser, YouTube, but it was still the same. No sound, no sample rate change. I've tried to use different driver versions, different computers, but the result is the same. I did a reset the DAC from the menu, but no luck. I have a FiiO K5 Pro DAC as well and it works fine with everything.
I can hear the music from headphones output when I play music from Bluetooth input. The DAC can show the Hi-Res logo and LDAC when I play Tidal. So, the headphones output is working. The DAC has SW v1.0 and Firmware 3.03. Is there a way to do a XMOS chip reset if it's stuck for some reason? Or is there a firmware update I can perform to reset/fix USB? I tried to search for a solution on the internet, but could not find anyone talking about a similar issue.
Please let me know if I need to provide any other information. Thank you in advance.
I can't upload photos here for some reason. Uploading the to the Gdrive
drive.google.com