surprisehanging
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- Jan 3, 2022
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I just got the dreaded rustling leaves problem in the right channel.... So is sending it back to China my only recourse?
DamI just got the dreaded rustling leaves problem in the right channel.... So is sending it back to China my only recourse?
Bluesman. To remove the jinx dance in your street naked. Make sure it’s after 12 am.
Jinx will be removed haha .
You may be right. And I am disappointed by the lack of response from Topping. To answer your question. My first reaction when anything goes wrong with anything is to search the issue online. That is not a good reason for thinking that’s normal. I made an argument from ignorance complaining about an argument from ignorance. Not a good look. I should have limited myself to we don’t know anything about the issue except 32Why would you expect more replies? Do you honestly think the majority of owners are on this forum or even another forum?
Most people who have a product issue don't take the time to join a forum, let alone spend time to create a thread or go through reading a thread and then responding.
Honestly, don't you think the majority of people who get a malfunctioning product usually just return it or some may get it repaired. People are usually already aggravated enough about said malfunctioning product, spending time trying to diagnose the cause, contacting seller and or manufacturer. At that point, they just want to be done with it and get their money back. The average consumer doesn't want to waste more of their time going to online forums and discussing it.
I think the poll numbers and lack of any input by Topping or @JohnYang1997 is very telling. I mean if a designer and company rep is more than happy to come on and discuss when their product is receiving praise, but then is completely absent when there are issues, tells some folks all they need to know in regards to future purchases.
Is it working?...LolI also commented on how mine was running brilliantly
Ha I jinxed it
2 days later hissing rustling leaves sound then left channel ,
Had replacement that went tits up too.
Bluesman. To remove the jinx dance in your street naked. Make sure it’s after 12 am.
Jinx will be removed haha .
Nope. I was too late haIs it working?...Lol
i think THE most telling fact in this whole mess about how much Topping and John care about their customers and this issue, is that @JohnYang1997 cares more about posting about Topping products in a Sabaj thread, than saying anything about this issue in any of the threads about what he supposedly claimed as "his baby".
i don't know about you, but if i made any product that i could claim were "my baby", you can be damned sure i would have done everything in my power to be one of the first replies in a thread (on what is arguably the most important forum for the promotion of my brand in the west) about (potentially widespread) issues with "my baby" to at least say "i'm sorry, we're investigating" or anything, really. anything.
very telling
It is frustrating, his lack of comments here. Even if was to say, ” I am not commenting on this thread because X”, it would at least be something. The silence is disheartening.JohnYang is commenting on his latest 'baby' HPA/Preamp Amir just reviewed a few minutes ago...
Topping A90 Discrete Review (Headphone Amp & Preamp)
This is a review and detailed measurements of the new Topping A90 Discrete balanced preamplifier and headphone amplifier. It was sent to me by the company and costs US $599. Announcement was supposed to be a few hours from now but one of the distributor already released it so here we go. As...www.audiosciencereview.com
Topping guys seem to be good engineers,it's impossible not to have already identify the cause of the problem with their products.The silence is disheartening.
JohnYang is commenting on his latest 'baby' HPA/Preamp Amir just reviewed a few minutes ago...
Let's not be too harsh here. They did deliver some fabulous stuff so far.
Wow. Totally the opposite experience I had with Shenzhen Audio. They ran me in circles, made me take several videos of the unit mis-operating, made me send it at my own expense from US to China, lost it on their end, and said there was nothing to be done since it was lost. And all the while Topping/John Yang is silent, won't even return the message I sent him. It would be hard to buy a device from Topping again at this point, since they don't seem to be selling products. Products have support, and warranty service.Let's not be too harsh here. They did deliver some fabulous stuff so far. Even the PA5 seems to be plagued with a particular component which is in the supply chain.
For instance my E30 died few days ago (Out of warranty) with E-d Error, I was using a RAV Power multi USB plug (Could be the culprit). Spoke to Shenzhen and then Topping. Topping advised me to send the unit across (UK to China) which I did. I sent it without tracking which eventually was lost in the post. They sent me a brand new replacement (Paid $15 for postage) out of goodwill.
Not just you. This was my first and last Topping purchase.Personally I will not buy another Topping product... Just me
Silence from John & amirm is disturbing. Again , Just Me
Absolutely disturbing.
The fact that products from Topping are still being accepted, and then given glowing reviews by Amir in the face of stony silence from the manufacturer/member in relation to major reliability issues, is a terrible look.
It significantly damages both the credibility of the reviewer, his reviews, the site in general, the member concerned and of course, the Topping brand. There remains no addendum to the original review, stating there are unresolved, ongoing issues with reliability and customer support- something that should be done as an absolute bare minimum.