I don't know, but my point of view is, that an "unvisible" damage (to me) is not covered by warranty or would warrant a "costly" (China !) exchange, considering the distance and cost of this. I didn't see any malfuntion or misalignment on those pictures I had access to. The main problem is, that one has to "prove" visibly or audibly a deficiency somehow, such that to be at least acceptable to the other side. If one can't talk to the opposing side and explain it in person or present a visible evidence or malfunction, how is the reaction of the opponent to be judged then ? Its quite a distance between Canada and China...
I would be surprised, if this is really a problem caused by the transport company (logistics), because of the thick foam protecting the inerts of the package. I would rather think, that this is a somehow "defective" part caused by the supplier of the potentiometer, which seemed to got annoticed during production of the unit and - probably - the corresponding part manufacture. There probably has been a sort of quality control by Fosi, although the product is "cheap"by normal means, but the character of this deficiency has not been registered as such during this control.
I don't know, if an unconditional return is possible. As such You have to have a look at the written sales agreement and its conditions. I am not familiar with chinese law...
Thus i will keep myself out of this dispute...
I would be surprised, if this is really a problem caused by the transport company (logistics), because of the thick foam protecting the inerts of the package. I would rather think, that this is a somehow "defective" part caused by the supplier of the potentiometer, which seemed to got annoticed during production of the unit and - probably - the corresponding part manufacture. There probably has been a sort of quality control by Fosi, although the product is "cheap"by normal means, but the character of this deficiency has not been registered as such during this control.
I don't know, if an unconditional return is possible. As such You have to have a look at the written sales agreement and its conditions. I am not familiar with chinese law...
Thus i will keep myself out of this dispute...
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