Usually I just lurk, but I signed up to add another warning. I orderd from Hifi express at the start of Dec when the A30 was in stock. Still hasn't shipped. The claims of a 24*7 help center and "we respond immediatly" are greatly exaggerated.
Sorry to hear you are having issues with them as well. I agree that their customer service and communication is dismal. My D30 finally showed up Tuesday. For the benefit of everyone considering ordering from them, here was the timeline for my order:
- 11/17: Order placed - I selected "Send from US"
- 11/23: China Post tracking number received (not sure why)
- 12/6: USPS tracking number received (tracking below)
- 12/2: Label created - USPS waiting for item
- 12/11: Arrived at Pittney Bowes in Greenwood, IN
- 12/14: Arrived at Pittney Bowes in Carol Stream, IL
- 12/15: Departed from Pittney Bowes in Carol Stream, IL
- 12/16: Departed from Pittney Bowes in Greenwood, IN (why was it back in Indiana?)
- 12/20: Arrived at local USPS facility (first time USPS has received it)
- 12/21: Delivered
If I had ordered this from their China warehouse I would have expected it to take a month, but it should have taken no more than a week if it actually shipped from their US warehouse. They never answered my question as to where it actually shipped from, so something tells me it was China - even though I picked US when I placed the order. In summary, this was my first and last order from HiFi-express. Hopefully this post serves as a warning for others in the future.
As for the D30, for the price it's really nice! It is nicely built and sounds great. It replaced a Topping D50 in a secondary system and seems to be a bit more "musical" and a bit less "Hi-Fi". I suppose that's the AKM vs ESS DAC. Regardless, in this system it's a better fit. Anyway, the remote, bigger display, built in Bluetooth, and built in power supply are all nice features to have. I doubt I will use the headphone stage since I have dedicated headphone amps but, as strictly a DAC, it is a really nice package for the price!