Inexpensive brush rotary encoders are used in many products. The rotary encoder structure has two tracks on a disk-shaped insulating substrate, and slit-shaped electrodes are alternately arranged on the tracks. The rotation position is detected while rubbing this electrode with two brushes.
However, due to such a simple structure, a contact failure occurs in the brush while using it, and the reading of the rotation direction and the rotation step becomes incorrect. It is an inexpensive part and deterioration is unavoidable from the structural viewpoint. The occurrence of this problem depends on how often you use the dial knob. Therefore, I use the remote control without using the knob as much as possible.
To avoid this, use a high-grade magnetic rotary encoder, but this will increase the cost. However, I would like you to use a magnetic rotary encoder if it is a DX7 Pro price rank product.