Agree, there has been no Okto Reseach company at all.
Do you mean Okto Research company??
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Okto Dac8 Pro alternative?
- Thread starter ARNiTECT
- Start date
Do you mean Okto Research company??
Terrible customer service which they have proven since day 1.
As i have technical problems with my DAC8 PRO since two months , i tried to contact them without success (no answer to my numerous emails , heavy silence , black hole ....) !
Your conclusion ?
Agreed but I have heard from them more recently, so they still exist. I wish they were more responsive.
Go figure, they respond to the person that sells equipment for them.
FWIW, I paid full retail for my Okto DAC and have the same expectations as any other purchaser. They have not responded to most of my emails either.
Gotcha, well you certainly have mentioned them many times over nearly every forum I've ever seen.
Why not? Certainly I have mentioned other products that I have liked many more times than I have mentioned Okto. (Whoops, I did it again.)Gotcha, well you certainly have mentioned them many times over nearly every forum I've ever seen.
I no longer have any hope of having an answer from this company.
So, I need a solution to listen to my hi-fi system again.
An Exasound E68 dac being too much expensive , 4 x cheaper dacs would be a solution.
For exemple , SU9n/SU8s from SMSL or D30Pro Topping would be a solution ?
So, I need a solution to listen to my hi-fi system again.
An Exasound E68 dac being too much expensive , 4 x cheaper dacs would be a solution.
For exemple , SU9n/SU8s from SMSL or D30Pro Topping would be a solution ?
Of course you can...I think mentioning the issues they have delivering is important too.
The Motu Ultralite Mk5 works perfectly fine for me. I suggest you look at it too.
mdsimon2
Major Contributor
The Ultralite Mk5 is a 10 channel DAC, I doubt you need 4 of them. What inputs / outputs are you looking for?
Michael
Oh I thought since the exaSound was too much and Okto isn't available the Motu would be ideal.
I got a fairly quick reply like 6-8 weeks back. Things sounded like they'd open up for orders again fairly soon and the order form on the homepage was momentarily changed before going back to the current "ordering closed" . Has anyone got an idea of how large their backlog is?
mdsimon2
Major Contributor
If you have a DDRC-88D I would go with 4 stereo DACs as it will keep them all in sync.
Michael
Michael
Agreed. I am not having problems but I am not denying they exist.
As I also wrote here,,,
Just for our reference, interesting information exchange is in progress after this post on this remote thread regarding FOCUSRITE Scarlett 18i20 2nd gen (and 3rd gen) as well as MOTU UltraLite Mk5; it looks both of them support simultaneous sync 10-channel DAC processes, even though the total sound quality would be a little bit inferior to OKTO DAC8PRO which I am fully utilizing in my multichannel multi-way multi-amplifier project.
It has been already kindly confirmed by @mdsimon2 (here and here) that both of them have multiple DAC-IC (three [two CS4272+one CS4392] in Scarlett 18i20, two [ES9026pro] in UltraLite Mk5) with one common clock IC for full sync 10-channel DAC processes; looks nice, we need multiple TRS-XLR balanced cables, though.
Just for our reference, interesting information exchange is in progress after this post on this remote thread regarding FOCUSRITE Scarlett 18i20 2nd gen (and 3rd gen) as well as MOTU UltraLite Mk5; it looks both of them support simultaneous sync 10-channel DAC processes, even though the total sound quality would be a little bit inferior to OKTO DAC8PRO which I am fully utilizing in my multichannel multi-way multi-amplifier project.
It has been already kindly confirmed by @mdsimon2 (here and here) that both of them have multiple DAC-IC (three [two CS4272+one CS4392] in Scarlett 18i20, two [ES9026pro] in UltraLite Mk5) with one common clock IC for full sync 10-channel DAC processes; looks nice, we need multiple TRS-XLR balanced cables, though.
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mdsimon2
Major Contributor
I must say I was a little surprised to open up the December 2021 issue of Stereophile and see the Okto DAC8 stereo named joint winner of product of the year in the digital component category. I have an Okto DAC8 pro which I very much enjoy but the the support from Okto has been absolutely terrible. Also seems very weird to award a product that has not been available for purchase for the majority of 2021.
Michael
Michael
Finally a response from Pavel (Okto Research), it is unexpected after several weeks and many emails :
"I am very sorry for the late reply, I overlooked your email that Eliska forwarded to me ...."
If Okto DAC8 PRO is a very good device, unfortunately the company is not up to the task.
"I am very sorry for the late reply, I overlooked your email that Eliska forwarded to me ...."
If Okto DAC8 PRO is a very good device, unfortunately the company is not up to the task.
