Add in the fact that many customers simply prefer "Bad" sound to some degre.....
Having worked in audio sales for a few years in the 80s, we had everything from decent entry level stuff to quite serious semi-high end stuff in my old store.
The number of guys that would come in, listen a bit, then go to the Receiver/preamp we had running and instantly find the loudness and bass treble controls and switch the loudness on and bass/treble all the way up, was quite literally Scary!
I would hear often "Now thats how it should sound!"
Those of us that expect neutral and accurate are NOT the entire Hi-Fi world.
In 1993 I took over a suspended ceiling business that was begun in the 1960's by a large property company, which had become surplus to their needs and who wanted to concentrate on large scale development. It comprised mineral fibre ceiling tiles manufactured in Japan located within an aluminium grid that I made in Australia. My market was Sydney CBD office buildings and my main competitors were two large US companies.
Prior to that time I'd obtained a degree in Engineering (Civil) 1978 and a diploma in Bus Admin (baby MBA) 1985 and had worked in construction and property development for 15 years. I started the ceiling business with no idea about how to run it but I did understand the basics of business and how the property industry worked. I new more than my customers about what they needed and basically ignored them and developed new ceiling systems that provided easy access to the buildings' services so they were less likely to be damaged.
I tracked buildings that were over 15 years old that had not yet been refurbished but soon would as tenants' leases expired. I tracked tenant movements in old buildings, who would exit say 3 floors providing a small refurbishment project. The new tenants would relocate the existing partitions to suit their needs and destroy the exiting ceiling system. The building owner would take the opportunity to install a new system (mine as I'd already approached him), who would then install my products in the remainder of the building to ensure consistency as more tenants came and went, as much as another 50 floors in the one building.
I ended up with 70% of the Sydney market, servicing over 500 office buildings with 400 floors land banked, which I was able to service at great margins. I'd developed a cash cow which I sold to a multi national in 2007, a couple of months prior to the GFC (pure arse).
The moral of the story - become an expert in your field and know more about your market and your customers' needs than they do. Despite the quote to the contrary, your customers are very rarely right. You are the expert not them.
Another example of knowing what your customer needs is the late great Steve Jobs.
IMO Amir is on the right track - he knows much more about how to produce great Audio than most of the manufacturers.