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This was not expected and was not an attempt to have a known/flawed product pushed through review.
While we did robust testing during development and prototyping, I cannot account for why this issue was not identified or observed early on. But I do take full responsibility.
As Amir briefly acknowledged, now that we are aware of and able to reproduce the issue on our end, we have been testing furiously to identify the exact cause so we can produce a fix.
Transparency and communication with the community has been one of the "pillars" I've tried to build my business upon. As soon as we identify the exact issue and the appropriate fix, it will be implemented ASAP, including for current customers as needed.
What does it mean for customers who currently have these amps on order / in production / ready to be shipped?
I just received a UPS notice of label creation. Should I ask to hold off shipping until the fix?
How long is it going to take to identify the issue and rectify it? It has already been over 9 weeks.
Anyone who has received or is expected to receive their amplifier (UPS label generated but waiting on pickup after this winter storm clears): I do not have a definitive timeline on the fix yet. We are still narrowing it down. The worst case scenario is a few weeks if new input boards need to be manufactured.
In that worst case scenario, a new input board would be sent out to any customer who had comfortable DIY skills to change it out. Otherwise shipping of the amp for a quick replacement by me would obviously be covered as well.
As the issue is likely inaudible, I would have no hesitation recommending using the amp as is while a fix is produced. I say this as someone who is currently using a 3ch Purifi for their main LCR setup as well.
I do not say that, however, as a way to try and brush off these results. If you feel cheated or uneasy and want to wait to receive your order or even cancel it, I understand. I just want customers to know they can receive and use their amp without "issue" for the time being as a fix is produced.
Forgive me here, but Naim sold rapidly increasing price amps for decades with 'banana shaped' rectangular sleeve cases with slide-in inner tray, the sleeve ringing like a bell if the damping strip at the back was dislodged.... The Buckeye may not be as swish looking as a March Audio amp, but I'd say the case is perfectly serviceable, especially if the side screws could be countersunk if possible instead of sitting on top of the panel.
I've got a Buckeye amp and I'm quite proud of its looks. It looks like an amp that just wants to get the job done and isn't trying to be, in and of itself, an object of pride and lust.
Dylan wanted to provide a buffer board which would allow for auto-sense, 3 gain levels, clipping indicator, etc. I applaud him for providing what many asked for. I'm using the exact amp in this review for my L/C/R and haven't noticed any difference from the VTV it replaced (the VTV only drove the L/R).
Dylan wanted to provide a buffer board which would allow for auto-sense, 3 gain levels, clipping indicator, etc. I applaud him for providing what many asked for. I'm using the exact amp in this review for my L/C/R and haven't noticed any difference from the VTV it replaced (the VTV only drove the L/R).
Simplicity was the goal. A single board to accomplish what we wanted instead of employing the Purifi board and a daughter board.
Our board was based off of the EVAL1 board in terms of layout/schematic. Obviously an error was made, which, even though mistakes can happen, sucks. But we are determined to fix it.
Wow. What a review (almost) and what customer service! I'd be onto this amp like a pigeon on a chip if it was a UK based delivery.
Out of curiosity @Buckeye Amps how does UK warranty work?