I believe that shipments from China are more or less subsidized, that's why they are so cheap, but shipping things back is another story.
I try to buy from local sellers when possible, specially for expensive items, it saves a lot of trouble if things go wrong.
I try to buy from local sellers when possible, specially for expensive items, it saves a lot of trouble if things go wrong.
When I reported the abnormal operation of my E30 to Topping, I received the following email.
However, it states that I have to pay for shipping to China. While shipping costs from China to Japan are kept low by the International Postal Union, conversely, you need to pay several times the cost of shipping from Japan to China. It's ridiculous to pay another $ 30 for returning a $ 130 item.
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Thank you for contacting TOPPING support.We are happy to assist.
For your situation, we think the unit was defective and need to be sent back to China for repair.Would you mind sending back to China for repairing?
Let me tell you the process first.You need to provide the serial number for us to open a case.The you can send out the package at your convenience. (Just send the unit itself would be ok.) When you made the shipment, pls let us know the tracking # .After we repair, we will return it to you.
Since it is under warranty, each shipment cost should be paid by the sender.
Pls let us know your comments.
Best Regards,
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