You are right at least to some degree. But looking at the number of people reporting problems with the volume knob ignoring volume change I would call it a manufacturing defect at this point. Also switching output via double press of the knob is very unreliable - maybe it is something that could be adjusted via a firmware update, dunno.
As you said you won't care about these problems if you use the remote. But quite a few people, including me, bought this device to have it placed on the desk where the knob is readily available when you are sitting next to it.
I got my first unit replaced, for the second one the problem with the device not registering knob rotation is definitely less pronounced. But it still there, and it makes me wary of purchasing another device from Topping.