I may be mistaken, but in my logic it seems necessary to have a significant number of information to make basic assumptions for our limited preception of reality.
Means:
- Place (continent or type of power connector) ,
- order number (a less important criteria I may have understood),
- contents (5v/10v, speaker or other extras)
could give us some directions.
As far as I've understood the above comments, I would conclude:
They have started to hand out infomation to some clients, less so to clients with 10v PSU and speakers on order.
Ask and answer the right question to limit what some not untruely called a madness. ;-)
A+