Actually, I know you're new, but if you read many of the review threads, guess what? The smaller manufacturers are incredibly responsive and have reached out directly to ASR to investigate the problem! Case in point: Emotiva $5,000 RMC-1 processor received a headless panther review
https://bit.ly/3ehHpuo and of course Emotiva fan base lashed out, but guess what? The manufacturer was very concerned and Lonnie, the Emotiva rep, directly reached out to ASR to engage in productive conversation to explain/fix the issue, and I'll repost what Lonnie said: (my emphasis added)
https://bit.ly/2YVMIcb
A big thank you Amir for retesting the RMC-1.
I also want to thank you for bringing to our attention something we missed in our standard battery of test. It was a pleasure speaking with you and thank you again. We do strive to provide the best product possible for our customers but we are only human and do miss things, so your review was very helpful.
My best regards,
Lonnie
The first ASR member responses after this statement? From AudioBliss:
What a time for AV enthusiasts. The power of forums is real! It's great to see that Emotiva took the issue seriously and fixed it so fast. Even though there is more to be fixed in the software in terms of features it does give great confidence in a manufacturer who has an online presence. I wish all AV manufacturers did that. Even though I don't own this product it does give me hope that it's actually possible to get faster feedback loops to manufacturers in the industry where action is taken.
Emotiva pretty much won a whole bunch of fans that day, regardless of how badly the measurements were initially; Lonnie admitted that testing missed a few items, but also explained the reasons why some subpar measurements were simply unavoidable due to DSP noise processing at lower resolutions when active.
Do you see now, the importance of ASR? The manufacturer joined this channel with an open mind, with the possibility that maybe just maybe, they did miss something and Amir got it right. Emotiva won much respect that day.