Good morning and Thanks for the post I was thinkin I was crazy.Nope! I made an account just to post here because I've been so frustrated with this amp! I've bought two from Apos (bought the second because I didn't want to wait for the RMA from the first) and both units cut out when connected via a computer. I don't understand I've tried so many different DACs, sources, headphones, etc. I did notice that it consistently cuts out at the same parts of specific songs with alot of low end, and that the first amp did, but the second amp's sound doesnt cut out when using my phone as a source. I finally reached out to topping because I figured the odds of two amps doing this, is slim so it must be me. Nope, they ended up telling me to basically "switch songs or return the amp" which is crazy to me because I have a portable DAC/amp (FiiO Q11) that can drive my headphones louder and without having to carefully select the "right" music. What kind of $500 amp only plays certain music, but is supposed to be able to deliver 17 watts per channel?
They stated that this was because of the DC protection. I did send an email asking if they can somehow ship me a firmware that cancels this DC protection and allow me to sign a waiver in the event my amp/myself blows up. Still waiting on a response.
I absolutely love the sound and features/aesthetics of the amp and want to be able to enjoy it with my gf, or I'd try something different. super frustrating either way.
P. S. My amps haven't made a clicking noise, but instead the FFT falls completely and the sound cuts out with a small pop in my headphones. Turning it down substantially to almost quiet listening levels helps, but then what is the point of the amp?
Same problem as yours and I wrote to Topping. They don't know what to say. I noticed that it happens not at very high volumes (around -18db) and always on specific songs. As you wrote in the POST SCRIPTUM, turning it down helps but it means using the amplifier at 20% (if it can even be called an amplifier).
Last but not least Topping (the specialist support) also wrote to me that it is because of the protection, in this case the protection comes into play to save my headphones which according to them cannot handle this load ??????? ??? For me it's crazy ...... and for me it's an amplifier that not maintains what tells ......... It's a Lie a BIG Lie !!
@amirm sorry if I call you into question ..... but If our Amps goes in protection how were you able to measure it with your equipment? No problems on your side? No protection kick-in?