Maybe somebody from
SMSL official contact persons are here, please assist.
Guys could you please assist, likely im very lucky with these devices, but I have a problem with the sound freezing when changing the sampling frequency, when switching from music with 44.1khz to 48khz sound gets freezed , and continue playing only just after device reboot.
I've already tried:
1. Change usb ports.
2. Change laptop to pc.
3. Install/unisntall drivers.
4. Change usb cable.
And only reboot helps.
Just imagine, im listening to general 44.1khz music, and then just switch the tab to youtube and sound stream - freezes, this case gets only fixed with device reboot, until reboot nothing happens, even windows 10 volume mixer did not provide sound. I need to reboot my device 7-10 times per day lol.
p.s. Just a few words, i'm very lucky lol, my previous unit - Allo revolution died from first days, but their support sent me replacement device, and i was very happy with that solution, big thanks to ALLO! Next device from another seems to be good brand, just get freeze when switching between sampling rate, well, sound really strange, why did this happen to me
only in 2021 year! Last year i had to own huge amount of different devices and everything was just fine, only from dac point in 2020 i'm already owned: teradak chameleon, topping e30, schiit modius, smsl m8, little dot dac 1, chord mojo - and everything works fine, but this year just started strange things to happen, second dac, and second with surprises.
I don't know how to contact smsl, but via ali express where it was bought, they just told me to reinstall the driver. Somebody can assist with contacting them? If i bought device from local shop, i will have no issue to return it, but shopping from ali its like the lottery, and the most expensive purchase on ali - broken unit. I can provide video evidences to smsl representative to private message and photo's of serial number, oder on ali and other details. Order was placed on ali express on 23th of February and delivierd by DHL on 5th of March