As an ex Purolator worker, I can say with great confidence that at least 80% of these issues are "journey-related" (physical problems and not issues regarding the unit's different "options") These boxes, no matter the level of S/H you pay for, gets treated like a basketball. Not a genius post but it hardly takes a slight shake to loosen, break, unglue etc... vital capacitors, resistors and wires. I think Schiit makes phenomenal audio components with quality parts at outstanding prices. I believe the risk to reward factor is as good as any company out there.