I "Lol'd" reading your reply. I'm not rich, but I do come from the dark ages before the internet. I purchased Sony/Panasonic/Sharp/Aiwa boombox's, tape decks, receivers, shelf systems, and walkmans/discmans. Consumer grade stuff. Not one piece priced over ~$300. - In 30 years, I NEVER contacted customer support for a consumer audio device (or had to). When wear & tear broke these devices down, it was WAY past any warranty period (years). I replaced it. - Its just the way it is in the electronics world, and in the case of a tiny $100 dac/amp, its totally unreasonable and unjustly entitled to expect a company to provide esoteric support 2+ years down the road for R&D measurements, and repair/replacement. - If its a financial burden to spend $100 on such a piece, do your research and choose wisely what you do purchase so you won't ever have to worry about needing customer support.Why do u directly jump to the conclusion something is broken and needs a fix ?
And people are so poor they cannot afford to buy a new 100$ DAC so they will look to customer support for fixing their "broken and so expensive 100$ DACs and amps"
Sometime we need answers to questions like - why does this run so hot ? is there any issue if I use ASIO ?, how do I install this firmware which is optimized for RCA instead of balanced ? , does it pop when I switch it on ? When is the next V3 coming out ? should I wait till end of the month.. etc. Will it work with this version of Android/Apple etc.
JDS team will happily answer + explain in more details , share measurements with a nice friendly tone.
You are so proud that u are so rich that you can simply buy another 100$ amp, good for you.
But sometimes we just need a friendly customer support to answer questions, share some specs, talk about next version etc.
If it blows up within months of purchase, then that's a different story. If the manufacturer doesn't fix the problem, call a lawyer if you have to!
I'm excited about the Atom 2, and will probably purchase soon. I love the switchable 1/8 & RCA inputs on my Atom+. Its great for switching between my phone/dap and pc/dac. For that reason, I use it over the L30II, in that one set up.