New Neumann MA 1 - Automatic Monitor Alignment

[Vanx]

Completely disappointed.

I've purchased a pair of KH 120 II just before Neumann started to offer the discounted bundle kit with the MA-1.

Contacted Neumann and the authorised reseller and both stated they couldn't do anything. (Not even a discount for the MA-1)

I'm ok with that so I decided to buy the MA-1 paying the full price for it.

Have spend 2 days in row trying to make it work. No luck at all..

MA-1 software is unable to detect the monitors. Bought new CAT6 cables, bought 2 different network switches. Tried online and offline. Nothing..

I have followed every step in the instructions manual, the KH-120 II settings are correct. Routing for Network and audio is correct

My setup is: MacBook M1 Pro 14" running macOS 14.4 / pair of KH-120 II / Tascam Model 12 (used as an audio interface) / TP LINK USB Type C to RJ45 Gigabit (UE300C)

The serial numbers of my monitors are before 6173455293 as mentioned previously here.

What should I do? Paid already MORE than 2K. I give up..

@Markus @ Neumann

@schallmauer​

@support_neumann

I feel you as I did the same thing, bought a pair of KH150 AND the Ma1 few days before the "free MA1" campaign started, but both the shop and Neumann said nothing when I inquired if it was possible to do something.

The really incredible thing is that the support is totally silent, I mean, it is A BIG company playing in the higher leagues of pro audio, I can't understand how is this even possible and acceptable. (and I've spent thousands of euros on their product, but this shouldn't give me any priority over other users, you MUST have a competent and quick support team anyway).

I'm still waiting to understand how to get the LH66 supports for my KH150 fixed/replaced as they are defective, I'm waiting since early December......

Kudos go to Markus that is always very kind and supportive, but he isn't and shouldn't be working as a customer care/support member!

 

[Panosbak]

Yes, you are right. But as a desperate customer who spend a fair amount of money this is the last thing I will do.

In every video I saw, the whole process seems to be very simple. unfortunately this is not the case.

Digging online for a solution is a nightmare and timing consuming. Time that I don't have unfortunately.

If no solution is found within the next days, i will return the MA-1 back to the shop. hope they will accept it and get my money back.

 

[boxerfan88]

Wow.. it looks quite binary. MA1 either works super smoothly, or doesn’t work with lots of trouble. I wonder why…

Software issues or speaker side issues or both?

 

[feitaishi]

Completely disappointed.

I've purchased a pair of KH 120 II just before Neumann started to offer the discounted bundle kit with the MA-1.

Contacted Neumann and the authorised reseller and both stated they couldn't do anything. (Not even a discount for the MA-1)

I'm ok with that so I decided to buy the MA-1 paying the full price for it.

Have spend 2 days in row trying to make it work. No luck at all..

MA-1 software is unable to detect the monitors. Bought new CAT6 cables, bought 2 different network switches. Tried online and offline. Nothing..

I have followed every step in the instructions manual, the KH-120 II settings are correct. Routing for Network and audio is correct

My setup is: MacBook M1 Pro 14" running macOS 14.4 / pair of KH-120 II / Tascam Model 12 (used as an audio interface) / TP LINK USB Type C to RJ45 Gigabit (UE300C)

The serial numbers of my monitors are before 6173455293 as mentioned previously here.

What should I do? Paid already MORE than 2K. I give up..

@Markus @ Neumann

@schallmauer​

@support_neumann

Have you tried a different RJ45 adapter? My instinct tells me there may be something wrong with tp link stuff.

 

[Panosbak]

Have you tried a different RJ45 adapter? My instinct tells me there may be something wrong with tp link stuff.

Tried with different cat 6 cables and 2 different switch.
Tried with my girlfriend's MacBook also today.

Next step is to try with a windows laptop that has Ethernet port.

The TP link works on my MacBook when used for internet. Plugged in directly to my modem instead of WiFi. I don't want to spend more money buying another adapter..

 

[AddaAudio]

Tried with different cat 6 cables and 2 different switch.
Tried with my girlfriend's MacBook also today.

Next step is to try with a windows laptop that has Ethernet port.

The TP link works on my MacBook when used for internet. Plugged in directly to my modem instead of WiFi. I don't want to spend more money buying another adapter..

I've been working with the Ma1 for a year or so now and I find generally it's my OS X network settings that are the issue - not sure if that's any help - but I would spend my time trying to get that configured differently and see if it triggers the connection - good luck frustrating as hell when it doesn't work but she'll go I reckon

 

[Panosbak]

I'm really happy to inform you that everything worked finally!

To my understanding the issue was the old firmware my monitors had (1.0 or something like that). Some sort of miscommunication between the monitors and the latest MA1 software.

They send me an earlier version of MA1 software. (Version 1.6.4.3433)

The earlier version detected the monitors first try and immediately asked me to update to 1.1.7 firmware for both monitors.

After the successful update I tried latest version available for MA1 at the time (2.1) Again the software detected the monitors and asked me to update 1.1.10 and both monitors updated successfully.

I had another issue on the next step as MA1 couldn't detect the microphone.

Neumann told me they will release an updated version of MA1 that will solve minor bugs. Thankfully that was the case!

Updated one last time to 2.2 and everything worked out finally!

I'm more than satisfied with the final result after the measurements for my semi-treated room. Bass response is much tighter, stereo image is now very clear!

Thanks to Markus who tried to help me, everyone who responded here and of course to Neumann support team for the solution eventually!

 

[DJBonoBobo]

I'm really happy to inform you that everything worked finally!

To my understanding the issue was the old firmware my monitors had (1.0 or something like that). Some sort of miscommunication between the monitors and the latest MA1 software.

They send me an earlier version of MA1 software. (Version 1.6.4.3433)

The earlier version detected the monitors first try and immediately asked me to update to 1.1.7 firmware for both monitors.

After the successful update I tried latest version available for MA1 at the time (2.1) Again the software detected the monitors and asked me to update 1.1.10 and both monitors updated successfully.

I had another issue on the next step as MA1 couldn't detect the microphone.

Neumann told me they will release an updated version of MA1 that will solve minor bugs. Thankfully that was the case!

Updated one last time to 2.2 and everything worked out finally!

I'm more than satisfied with the final result after the measurements for my semi-treated room. Bass response is much tighter, stereo image is now very clear!

Thanks to Markus who tried to help me, everyone who responded here and of course to Neumann support team for the solution eventually!

There is indeed a new version 2.2.1, but no changelog and no notification in the software version 2.1.1. yet.

 

[VTKZ]

Guys i wish you all a lot of luck with the MA1. Since yesterday, my journey with the KH750's is over (and also the MA1). Sold both Subs.

I will build up now an Array Solution. Already send my Subwoofer build Plans to my carpenter, the chassis will be speak 30W-4558t00 (classics in the Home cinema / DIY world).

He build four 62 L Cabinets for me and everything setup as Multi Sub System (like an Double Bass Array but only on the ground Level).

But its a longer project. Also need to buy miniDSPs & Amplifier etc but good thing is, the carpenter deliver the cabinets for free to my home.

And than i will see how this project will turn out.
There are simply too many bugs and frustrations over the past years that i dont want to use it any longer.
When it works the Results are good, but my patience is now over. Sorry, Neumann...

 

[muchacho]

Hello, I have a question. Does the MA1 program update to v2.2.1 automatically in the program, or does it have to be manually downloaded from the Neumann site and forcefully reinstall v2.1.1.800 to the new version? It was on v2.1.1.800 that the program offered me an update, but not on v2.2.1.

 

[Vanx]

Hello, I have a question. Does the MA1 program update to v2.2.1 automatically in the program, or does it have to be manually downloaded from the Neumann site and forcefully reinstall v2.1.1.800 to the new version? It was on v2.1.1.800 that the program offered me an update, but not on v2.2.1.

same for me, I had to download it manually

 

[Panosbak]

I downloaded manually as well

 

[passballtotucker]

Looks like still no subwoofer support for quad yet.

 

[diavolo]

看起来仍然不支持四重低音扬声器。

yes

 

[vamp]

Had to spend extra 200$ on a audio interface as my chineese hifi spdif interface had no input for mic and my Motu m2 sound interface had no spdiff out and there was no way to use separate devices for input and output. -Please add this feature.
The whole process of calibration of 120II's&750 was smooth, the simplest 5$ Tp-link ls1005 network switch did the job well.
Too bad I have to recalibrate the room if I decide to tweak the EQ levels after some while. - Please add the feature to save room measurements and ability to reuse them when needed!
thanks!

 

[DJBonoBobo]

Too bad I have to recalibrate the room if I decide to tweak the EQ levels after some while. - Please add the feature to save room measurements and ability to reuse them when needed!
thanks!

This has been implemented for a while already.

 

[vamp]

This has been implemented for a while already.

AFAIK you can save EQ settings, not the measurements. And you can edit EQ settings just once after you take the measurements.

 

[DJBonoBobo]

AFAIK you can save EQ settings, not the measurements. And you can edit EQ settings just once after you take the measurements.

You can save alignments (measurements plus your own manipulations of target curve plus automatic corrections to match the target) and edit and save under a different name afterwards.

 

[vamp]

You can save alignments (measurements plus your own manipulations of target curve plus automatic corrections to match the target) and edit and save under a different name afterwards.

I didn't see that option. AFAIR you can only choose between saved presets, restore defaults(called "send backplate" or something it empties the preset selection dropdown) and create new preset after a new measurement.

 

[DJBonoBobo]

I didn't see that option. AFAIR you can only choose between saved presets, restore defaults(called "send backplate" or something it empties the preset selection dropdown) and create new preset after a new measurement.

You can edit an existing alignment (orange "Pen"-symbol -> edit), change Eq settings, press "realign" and then save under a different name. No need to remeasure.
The most recent version is 2.2.1, i think. Maybe you have an old version?

MA 1

ma1.neumann.com