Thanks for the response. What day did you order the RCA FLEX? What day did your shipping email come?
On Apr28 miniDSP finally responded to my email where I asked when my Balanced FLEX would finally ship saying:
"All new Flex orders will hopefully ship in the week of early May if all goes well as per the note on the product page. Thanks for your patience as we just wait for unit to slowly arrive from China (strong limits in place due to Covid outbreak rules)."
Then a few days later the product page was updated to read:
"STOCK UPDATE (3rd May 2022): Due to an infortunate delay from one supplier, Flex units are currently low in stock. Flex TRS Orders placed from today (3rd May) and onward will ship by end of May till stock of the current batch depletes. Flex Digital and Flex RCA are still in stock. Please note that the whole team is doing our utmost best to keep up with the current challenges. Thanks for your patience!"
Apparently, email responses from miniDSP and the updates on the FLEX page cannot be relied upon for an accurate shipping date. We do know a group of Balanced FLEX units shipped during a small window on Apr25 until everything became immediately "out of stock" again for another month? It's really hard to know, because there is no individual customer care being provided to inform customers of their projected individual shipping date for Balanced FLEX orders. The customer either receives a shipping email from DHL/miniDSP or they don't. And you really have no idea how long the wait will be.
When I see wording like "low stock" what that really means is we don't have any and really can't be sure when we will. So any Newsletter that tries to encourage new Balanced FLEX orders while not clearly stating units are not shipping seems a bit misleading to me.
On Apr28 miniDSP finally responded to my email where I asked when my Balanced FLEX would finally ship saying:
"All new Flex orders will hopefully ship in the week of early May if all goes well as per the note on the product page. Thanks for your patience as we just wait for unit to slowly arrive from China (strong limits in place due to Covid outbreak rules)."
Then a few days later the product page was updated to read:
"STOCK UPDATE (3rd May 2022): Due to an infortunate delay from one supplier, Flex units are currently low in stock. Flex TRS Orders placed from today (3rd May) and onward will ship by end of May till stock of the current batch depletes. Flex Digital and Flex RCA are still in stock. Please note that the whole team is doing our utmost best to keep up with the current challenges. Thanks for your patience!"
Apparently, email responses from miniDSP and the updates on the FLEX page cannot be relied upon for an accurate shipping date. We do know a group of Balanced FLEX units shipped during a small window on Apr25 until everything became immediately "out of stock" again for another month? It's really hard to know, because there is no individual customer care being provided to inform customers of their projected individual shipping date for Balanced FLEX orders. The customer either receives a shipping email from DHL/miniDSP or they don't. And you really have no idea how long the wait will be.
When I see wording like "low stock" what that really means is we don't have any and really can't be sure when we will. So any Newsletter that tries to encourage new Balanced FLEX orders while not clearly stating units are not shipping seems a bit misleading to me.