They authorized a return, and it was shipped back to them, so now we wait to see what they have to say.
Having read most of this thread and some of the discussion over at the Devialet forum reminded me of Amir's test of the nuConnect amp. Both brands have a loyal fanbase and it is interesting that the arguments are similar regardless of the difference in price between the two.
Still no reply?
From luxury brands, if they are trying to save face. Sure.Did you expect one?
Still no reply?
Did it come back from France or a US distributor?@BDWoody
I'm confused. The unit came back to amir with no communication or anything of what happened? That's weird. As for remeasuring it, I'm confused about that as well. He doesn't want to re-measure it after all this? Did he say why?
As for Devialet, they didn't offer any new unit for measurement to demonstrate this was an anomaly or that their newer stuff is better? Speaking of repair, is it confirmed repaired? With no note, and simply sending it back to you, doesn't that mean they could've just left the unit as-is? Did they charge you anything for it?
This is just so weird.
Google never forgets.Fixed on the down low , sweep all under the carpet.
This is the way for all high end audio companies in my experience.
The unit came back to amir with no communication or anything of what happened? That's weird.
Did it come back from France or a US distributor?
Thanks @BDWoody for going through this ordeal for our benefit. I hope it all works out for you, whether you keep the unit and (fingers crossed) get good service from it, or decide to resell it. You deserve special recognition for your selflessness and patience!
Aiding @amirm in his equipment investigations:
View attachment 63519
Awaiting a response from Devialet:
View attachment 63520
"Okay, what happened? Not even a note?"
View attachment 63521
What a gentleman and good sport you've been through it all!
View attachment 63522
a lot of people in France like me don't have any sympathy for this brand ....their marketing, their very high opinion of themselves, their patent policy (most of the time buy back or royalty free) they pretend to reinvent the wheel every month ....
https://www.lesechos.fr/thema/articles/devialet-un-mix-entre-brevets-et-secrets-133348
"To protect his technology, there are four aspects: patent, secret, speed and brand," introduces Quentin Sannié, co-founder of Devialet. His company, created in 2007 with Pierre-Emmanuel Calmel, Mathias Moronvalle and Emmanuel Nardin, has established itself as one of the world leaders in high-end sound systems. With nearly 108 patents registered in ten years for all its technologies and a new registration every month, Devialet has set up a well-functioning intellectual property strategy. "It is necessary to develop quickly and deliver the technology to the market as quickly as possible. It's an ongoing race," summarizes Quentin Sannié.
Culture of secrecy
To do so, the company benefits from the sound advice of Lavoix, a firm specializing in intellectual property, but also from in-house expertise. Electronics, acoustics, signal processing, mechanics, each element can be protected. "We tend to patent major functional principles," summarizes Quentin Sannié.
For the rest, the company imposes secrecy on itself, particularly in terms of execution. The important thing is to find the right balance. "Instead of revealing, we hide, we don't explain. It's the black box, and the majority of what we do," explains the entrepreneur. The company plays a subtle double game, with a few areas of transparency to reassure investors and not leave customers completely in the dark.
As far as the patent is concerned, Quentin Sannié readily admits that it is above all "a deterrent device". Even if the competition is almost nil and Devialet has thus, more or less, never had to assert its rights.
A technology impossible to copy
The Phantom loudspeaker alone has 80 patents. The integrated computer embeds algorithms that will adapt the signal to the characteristics of the loudspeaker according to the music. To secure these algorithms, Devialet first protects the device. There is software everywhere and it is always linked to other patentable aspects," explains the entrepreneur. Our software drives a mechanical device, there's no point in using it alone. »
"The person who applies our patent is not going to be able to apply our technology," says Quentin Sannié. Clearly, a patent alone is useless without Devialet's know-how. "The complexity of what we do lies in the fact that software is linked to mechanical devices," says the co-founder. But paradoxically, Quentin Sannié says that his company may well not patent anything because the technology he claims is almost impossible to copy.