AFAICT, there was one very loud unhappy customer; even the best vendors get an occasional bad review.
That was me. Indeed, I was unhappy, and I became quite loud when they totally screwed me
and arrived here to spout mischaracterizations. I would hope any of you would do the same, because their conduct was a disgrace and we should back each other up. It’s only because of the public shaming they got here did they do the right thing. That’s much different than a single customer with a “bad review,” and I’ll note, I was far from the only one suggesting they found miniDSP extremely frustrating to deal with when the topic first came up.
On the question asked by
@Epos7 : if you’re going to give them your money, then I vote for doing so to miniDSP directly. When something goes wrong (and those who haven’t had something go wrong can’t speak to this), the only thing Deer Creek Audio provides is a middle man with an additional layer of excuses, penny-pinching, and in my case, half-assed repair work. They do not have anything resembling a normal manufacturer-dealer relationship. They are not your advocate, and they are not on your side. Even after miniDSP cleared the way for a replacement on my bad unit, Deer Creek Audio tried to pull stunts to make things more difficult and costly for me, their customer. At least if miniDSP eventually does the right thing on a bad unit you work with them directly.
I’ve moved on and you don’t see me dragging this stuff up, but I’ll reply if my story is invoked.
