VariousArtists
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- Jan 24, 2021
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It's working fine now. However, the issue only occurred once in the last 1.5 years, so I can't be sure if the new firmware fixed it or if I've just been lucky. I want to believe it's the former.Just went through the same exact experience as you did. Unplugged the speaker and left it on the table over the weekend as I was planning on bringing it into the service center this week.
Called Sennheiser up and they told me to try updating the speaker firmware (even when I told them there seems to be no power). The speaker actually powered on as per normal and went into standby mode.
Customer support says it seems to be a known issue on their end and has asked me to monitor if the issue still persists. Fingers crossed going from 1.1.10 to the latest 1.1.11 firmware will solve these power/standby issues. I hope yours has been working fine after the firmware update?
It's a bit strange that a power cycle does not completely reset the state of the electronics (they use non-volatile memory for standby state?). This probably caused a lot of anxiety for anyone experiencing the same issue.