Genelec 8340 / 7350 mysteriously not working. Please help.

[alexreinhold]

Hi all,

long time lurker, first time poster. I have an issue and, for the life of me, can't figure out what's going on. Please let me know if anyone has an idea - I'm on the verge of going crazy.

Setup: 2 Genelec 8340, 1 Genelec 7350 sub, Axe I/O audio interface, Macbook M1 Monterrey, Analog cables

I connected as shown in your user manual (see picture) but there's no sound. Here's what I have tried:
- connected speakers without subwoofer: no sound
- tried standalone and GLM trying on/off STORED dip: no sound
- tried different inputs/outputs on the subwoofer: no sound
- I factory reset both speakers: no sound

Here's the weird part:
- Yamaha HS7s work through the Axe I/O
- When I connect to the XLR cable to the HS7s daisy-chained via the 7350, they work (but the sub doesn't)
- when I run GLM, the test sounds work through the speakers
- when I factory reset, I hear sound from the Mac for a brief second.

From what I see:
- no problem with the cables
- likely no problem with audio interface (the HS7 work (haven't tired a 2nd one)
- likely no problem with the speakers (sound via GLM)
- likely no problem with Mac (haven't tried a 2nd one)

What could be the problem?
Thanks,
Alex

 

[AnalogSteph]

I can only assume that input sensitivity might be turned waaaay down on the Genelecs, or the HS7s are really cranked up. Or the Genelecs are expecting digital input for some reason.

 

[holdingpants01]

Output is probably at -90, that's the default setting after the calibration. BTW the test tones from GLM doesn't travel through the XLR cables, they doesn't have to be connected for it to work

 

[alexreinhold]

Nope, there's absolutely no sound whatsoever. I also tried raising up from -90 in GLM - did nothing. Unfortunately, nothing is coming out of the speakers (except the test tones from GLM) :-/

 

[holdingpants01]

Nope, there's absolutely no sound whatsoever. I also tried raising up from -90 in GLM - did nothing. Unfortunately, nothing is coming out of the speakers (except the test tones from GLM) :-/

Can you show the first setup screen, the one where you place speakers on the honeycomb pattern? What color are lights on the monitors?

 

[bodhi]

Are the speakers set up to accept analog input? Edit the layout and click a speaker, analog input should be checked.

 

[alexreinhold]

Alright guys, turns out cyjanopan was right and I am very stupid. For some reason though, I had to create a new group to be able to set the volume from -90 to higher than -60 (no clue why). Also, when putting the speakers in standalone mode, they had to be turned off and on again to work. That little detail (and the fact I had to create a new group) really made me think that something mysterious is happening...

Thanks for all your help guys!

 

[holdingpants01]

Alright guys, turns out cyjanopan was right and I am very stupid.

You're not stupid, I just made that mistake too many times to count lol