That's not quite what I said. I said Devialet might have given you guidance on testing so as to avoid blowing up their amp. Had they, their help wouldn't be needed now.
Beyond that, I don't think that the many posts on ASR tarring Devialet and banging on about other grievances people have will help solve this problem. The common assumption of these posts is that the onus is on Devialet to do more and move faster. I tried before to explain why that expectation might be unrealistic as the Pandemic peaks in Paris. Let's set that aside. What's really missing is any coherent rationale for expecting Devialet to make this a priority. All I've seen so far are variants on We good; Devialet bad. But this specific problem is simply not Devialet's fault. It doesn't matter whether they're a lame company. It doesn't matter whether their protection software is balky or too sensitive. All of this may be true, but it is not relevant in this case. Pointing that out is not doing PR for them. It is stating a simple fact.
Just quickly since I've been following this, and have largely sided with your line of replies and want to quickly address two portions. The first thing about Devialet giving guidance on testing. No one needs guidance on testing, as these tests have rarely caused any issues on all other amps. Also this isn't some vintage product that would be lacking protection circuits or something (and the stupidity of doing such today on a device that is essentially 5-figures is lunacy). There is no reason why this thing should croak and die. We don't want to do tests "they recommend", these are tests conducted that aren't torture tests trying to gauge points of total failure.
So unless I am misunderstanding the argumentation, I don't know why anyone would, ever... AT ALL, consult a manufacturer, ESPECIALLY of this caliber, on if their amp would survive tests all other amps have up until now (unless I am missing some from before I joined or something). Especially if they had the balls to post proper specs that would allow us to see if there were any red flags in testing for whatever reason.
The second is, it should be a priority for them to address this problem even if it was Corona, and Bubonic plague making a return at the same time. That doesn't mean they have to fix the device and address all the specific issues with the unit and apply fixes for all amps going forward. No, what is expected is confirmation they are willing to do so, in light of the pathetic failure the amp itself is. It doesn't matter if this gets done in three days, or three weeks (everyone understand the pragmatic issue with logistics currently, and people/customers are willing to grant leniency, as they should). It's a whole other thing to turn around and say nothing, or "we'll get to it whenever Corona is done, and then we'll see if we want to address this at a later time".
The only 'onus' on them to move faster, is their own PR. If they want to be thrown into the pile of pseudo luxury brands (brands that don't fulfill half of what I understand luxury to be, and that is customer support/satisfaction in spite of mainstream economic realities for other companies that MUST skimp on this in order to be economically viable, but companies like Devialet are charging enough to where they are expected to take this loss, and go against the grain and offer better customer support than the mainstream company that simply can't afford it due to competition). So if they want to fulfill the stereotype that has more times than not rung true for these "higher-end" companies.. They can go down the line of your rationale of not having to do anything perhaps in some case even. If they want to gamble, and give detractors ammo for besmirching them further than their own products already have.. Well then they are just run by morons plainly put in my book.
And finally, just do the calculous. How difficult would it be to do what companies from the East (like Topping and SMSL have done a few times) and with barely functional language offer to fix entire SKU's of products anytime there was a problem.. No one here is asking much, certainly not from Devialet who's owner's head is so far up his ass, you would think the man is sailing on blissful oceans of cash. All that would need to be done is start hasty communication channels, bite the bullet on fixing this unit (while still leaving room to be cowards and not revealing the actual extent of what known issue allows for malfunctioning like this unit underwent), and all would be well. You placate the masses of on-lookers, while fixing a problem that is otherwise going to cause lots more damage than a simple unit fix..
So aside from those two aspects of your post, I'm with you on everything else.