... with hundreds of possible combinations that would be a days work - and certainly a sight to see

The user interface is just insane. It needs dials (or a pixel matrix display and remote) badly. They could still put their little lights on top to keep their design language.
Could this be causing some of the issues with the measurements?
Only if that affects the XLR outputs too, those are just as bad.
Even if it were only that, at 1500$ a mistake like that may not happen and if it does needs to be corrected by the manufacturer without the customer asking.
Cords DACs, though arguably overpriced, perform solidly.