I have ordered there, all fine...Hi Guys,
Finally, I am gonna order the Qudelix K5
Have any of you ordered any devices from this webshop?
Hifi-passion.dk
Thanks.
Great.I have ordered there, all fine...
Neither to me but I placed the order anyway and all went smooth...I have written several mails to the hifi-passion, but no replies
Unfortunately, I have similar experiences with smaller EU sellers, they are reluctant when I have legitimate grounds for returns, by EU law. Only when I pressed firmly multiple times were my returns eventually accepted by someone higher up.I would like to publicly share my experiences with NT Global Distribution GmbH (Hifi Passion) in order to alert potential buyers to possible issues with the products they distribute. I purchased the Shanling M0 Pro Player from this company, and my experience with it was extremely unsatisfactory, especially regarding their customer service.
The acquired Shanling M0 Pro Player exhibits a significant technical deficiency that occurs in approximately 20% of usage cases. When streaming to my high-end Bluetooth receiver, the Audison B-Con, there is no sound when switching or playing songs to completion, even though the next song starts, and the playback timer runs. Only when I press Play/Pause does the sound become active again and play smoothly until the end of the song. I have documented this problem in a video, which can be viewed at the following link:
This issue does not occur with any other Bluetooth source device (such as a phone or Fiio).
Consequently, I reached out directly to the player's manufacturer, Shanling. Shanling has confirmed the issue (written communication is available) and assured me that they have forwarded the matter to their software team to potentially address it with a future firmware update. However, this solution could take months and is not guaranteed to be provided. Despite this explicit confirmation from the manufacturer, NT Global Distribution GmbH refuses to acknowledge the problem and has categorically denied a return and refund of the purchase price.
I was compelled to take legal action to assert my rights since NT Global Distribution GmbH does not recognize my legitimate claim to withdraw from the purchase contract due to a product defect for which rectification is not possible.
In light of my experiences, I strongly advise other buyers to purchase their products from reputable retailers like Amazon. Amazon offers a hassle-free exchange in such cases, even months after the purchase. In contrast, my experience with NT Global Distribution GmbH underscores the importance of a trustworthy provider that values and treats its customers accordingly.
It is regrettable that I have been pushed into the position of writing this negative review. However, I believe it is of the utmost importance to openly share my experiences to protect other buyers from similar disappointments.
Any new terms that affords them plausible deniability, or in any way diminish your legally mandated consumer protection, should be rejected. If you are in a position to pursue consumer dispute resolution bodies you can let the seller know that, but tell them you prefer to resolve the matter with them, on your terms.Their "solution" is that I send the player back to them (at my own expense!) for their technicians to inspect, which I find rather comical. This is especially the case considering I'd already been in touch with Shanling, the manufacturer, and they're well aware of the problem—a software issue in the M0 Pro involving specific Qualcomm chipsets on the receiver side. Shanling isn't even sure if they can resolve it with a firmware update. Despite these clear facts, Hifi Passion refuses to accept a return and refund. To add insult to injury, they've even mentioned that if their technician doesn't find any issues with the device, they'll charge me for the technician's time.
German consumer laws are slightly different. You are entitled to a 2-year warranty, and during the initial 6 months after purchase, the burden of proof rests with the company that sold the product to demonstrate that the issue did not exist at the time of sale. In cases like this one, where Shanling confirmed the issue via email, they are obligated to either promptly rectify the problem (which they cannot do in this instance since it's a software issue that only Shanling can resolve) or offer a full refund upon returning the item. The 14-day return period is unrelated to this situation and applies when you simply decide you no longer want the product for any reason, as opposed to cases where it is not functioning correctly, such as in this instance.
I am currently in the process of building a case against them with the assistance of my lawyer. Given the clarity of German laws in this matter, I anticipate that this will not pose a significant challenge.
My revised post aimed to illustrate their approach to negative and factual reviews. Even if the laws were not in my favor for the return case, I have the right to express my experience by assigning any rating I deem appropriate to this company if I believe they deserve just one star for any reason. In Germany, this is referred to as "freedom of expression," and as long as you adhere to the facts, as I did in this case, you have the absolute right to review as you see fit. I believe it speaks volumes about a company when they attempt to have such legitimate negative reviews removed and even threaten the customer with legal action.