Certainly, they did offer that option; however, they had already informed me beforehand that they don't consider it a defect but rather my own issue. Furthermore, they stated that if they find no problem, I would be charged a service fee. Now, let's speculate on the outcome if I were to return the item when they have already precluded any defects in their opinion. It doesn't require much imagination, I believe.
In addition, I've requested a return label twice, but they haven't sent me one. It's worth noting that in warranty cases, the seller is responsible for covering the return costs. Regardless, this experience has taught me not to purchase from such small retailers in the future. I'll stick with Amazon from now on, as it's a much more efficient process to obtain a refund when faced with such issues. In my view, the complaints of small businesses about Amazon harming their trade are largely due to situations like this - and they don´t deserve any better with such service, to be honest.
In addition, I've requested a return label twice, but they haven't sent me one. It's worth noting that in warranty cases, the seller is responsible for covering the return costs. Regardless, this experience has taught me not to purchase from such small retailers in the future. I'll stick with Amazon from now on, as it's a much more efficient process to obtain a refund when faced with such issues. In my view, the complaints of small businesses about Amazon harming their trade are largely due to situations like this - and they don´t deserve any better with such service, to be honest.