If you encounter problems with the product during use, you can contact the dealer you bought in the first time. We will deal with your problems in a timely manner, including product related issues such as return or exchange.Too many issues and too far away to deal with replacements.
We need a solid product not just a solid warranty, please fix the issues with the power supply and the other issues.If you encounter problems with the product during use, you can contact the dealer you bought in the first time. We will deal with your problems in a timely manner, including product related issues such as return or exchange.
We need a solid product not just a solid warranty, please fix the issues with the power supply and the other issues.
It's not actually a power supply issues, it's static electricity that causes the failure of the op amp. You can see HERE and units shipped after that are specially optimized for static electricity.Is the current batch free of power supply issues?
It's not actually a power supply issues, it's static electricity that causes the failure of the op amp. You can see HERE and units shipped after that are specially optimized for static electricity.
Does else have issues with the v5.02 Maximum volume with Hardware control driver? When I am using that driver, I cannot play any DSD files. Whenever I try, there is just a loud hissing static noise. I am using foobar2k with the DSDTranscoder to output natively to the DAC. What is also weird is that I can control the volume with windows volume keys even when I'm playing through the DSDTranscoder (which is not possible on any other dacs I've tried before, and was not possible before I had this issue). Normally, when I'm running the DSDTranscoder to playback music, software volume control is not possible as it's bit-perfect.
However, when I use the v5.01 Minimum volume driver, I have none of these issues, and the DAC runs as it's supposed to. Only hardware volume control, and DSD playback.
Is there a solution to this problem with the v5.02 driver? I would like to use the v5.02 driver not the v5.01.
I have a different DAC but this guide helped me after days of frustration.
I know you said...When I am using that driver, I cannot play any DSD files. Whenever I try, there is just a loud hissing static noise.
...but the symptom you describe is almost certainly the result of an attempt at volume control taking place somewhere within the DSD space.Does else have issues with the v5.02 Maximum volume
I doubt they can do any more than notify Thesycon, whose driver is re-packaged for each licensee.I hope Soncoz fixes this issue.
Have you tried putting the volume at max on the Thesycon driver panel before playing a file? That usually solves the static issue for me.Does else have issues with the v5.02 Maximum volume with Hardware control driver? When I am using that driver, I cannot play any DSD files. Whenever I try, there is just a loud hissing static noise. I am using foobar2k with the DSDTranscoder to output natively to the DAC. What is also weird is that I can control the volume with windows volume keys even when I'm playing through the DSDTranscoder (which is not possible on any other dacs I've tried before, and was not possible before I had this issue). Normally, when I'm running the DSDTranscoder to playback music, software volume control is not possible as it's bit-perfect.
However, when I use the v5.01 Minimum volume driver, I have none of these issues, and the DAC runs as it's supposed to. Only hardware volume control, and DSD playback.
Is there a solution to this problem with the v5.02 driver? I would like to use the v5.02 driver not the v5.01.
That's what I was telling @hyp, indirectly.Have you tried putting the volume at max on the Thesycon driver panel before playing a file?
Have you tried putting the volume at max on the Thesycon driver panel before playing a file? That usually solves the static issue for me.
We recommend customers to use V5.02. This version has maximum volume memory and volume adjustment, but when playing DSD, do not adjust the volume, or there will be noise.Aha!! I knew it! I had a sneaking suspicion that the two problems were related. Like you said, the v5.02 enables software volume change for PCM files even when it's normally not supposed to (aka bit-perfect), and that probably tripped the DSD playback. Now I can rest at ease knowing the cause of this problem and that there is no audible difference between the two drivers. Thank you so much @Pluto for the reply.
But this is still a bug nonetheless, and I hope Soncoz fixes this issue. I have already sent @Sophia Ann a message through ASR with more details.