You are welcome to purchase our gear as long as you have not abused our customer service staff. We do not stand for that.
The entire reason Schiit exists is because of a loyal customer base. We couldn't exist if our policy was dismissive.
"Good customers are as rare as latinum. Treasure them." A little nerd bona fides for ya.
...I won't say I felt abused, but I felt it was the other way around as far as any "attitude" displayed...
...your site still lists an order I cancelled but the orders I've made are nowhere to be found in my account...
...I felt singled out because I dare to criticize the Volume control on the Sega S you sent me...
...I prefer solutions to excuses as to why flaws are OK...
...IMHO there is no excuse for an audible and tactile step in the gain (right where you notice it most) and the inability to actually achieve ZERO gain...
...yet we are told it is OK because it is "normal"...normal for that run of parts you are using, eh...
...this is why I have not and will not buy the Freya S...
some people are having the same sort of issue with that and being told the same Schiit...
...I have had no issues with the little Schiit headphone amp I am using in conjunction with a SYS as a preamp...
...I figgered I might take a chance on the Magnius for a balanced version that two outputs...it seems to be just aboot what I need and well priced...
...I might never actually use it with headphones...