SVS Micro 3000 high pitch whine

[CapMan]

I have two SVS 3000 Micro Subs in my set up. One of them is emitting a high pitch whine from it's electronics. It is not loud, but is audible from my listening position during quiet passages of music - it's a little bit like tinnitus and once you hear it you cannot unhear it! I've read a few comments online that this is normal for some SVS subs.

I've emailed the supplying dealer who have basically said - send it back for inspection, if we cannot find a fault and have to send to back to the manufacturer to check and they cannot find a fault we will bill you for shipping and inspection charge.

I understand their point of view, but my definition of not faulty is that the sub doesn't whine (at all) - they may say otherwise and hit me with a large bill.

Anybody had any experience dealing with SVS outside of the US (I am in the UK).

 

[samysound]

I had this same issue with one of mine but I’m in the US so was able to deal direct with svs. Fwiw they did not ask that I send my sub in for inspection and sent a replacement amp right away.

 

[CapMan]

Thanks for the reply - is the new sub ok? Did they say what the fault was?

 

[Deleted member 48726]

If its audible can't you record it with a microphone and send them the spectrum of the file as proof.

 

[samysound]

Thanks for the reply - is the new sub ok? Did they say what the fault was?

All they said was the new amplifier should resolve the issue. I still have not had a chance to install the new amp module so can’t confirm the fix myself. Been on my to do list for way too long

 

[CapMan]

If it’s audible can't you record it with a microphone and send them the spectrum of the file as proof.

Will try that first.

Fairly certain that the UK dealer will say they can’t reproduce it and charge me £55 for the privilege !

 

[Deleted member 48726]

Will try that first.

Fairly certain that the UK dealer will say they can’t reproduce it and charge me £55 for the privilege !

I mostly have bad experiences with these kinds of RMA. (Not SVS) -I prepare for a fight and gather evidence..

If you have two identical subs I would also mark them, take photos of the serial no., turn sub 1 on, record sound, turn sub 2 on, record sound. As to proof that whine isn't normal.

 

[Everett T]

I have two SVS 3000 Micro Subs in my set up. One of them is emitting a high pitch whine from it's electronics. It is not loud, but is audible from my listening position during quiet passages of music - it's a little bit like tinnitus and once you hear it you cannot unhear it! I've read a few comments online that this is normal for some SVS subs.

I've emailed the supplying dealer (Audio Affair in the UK) who have basically said - send it back for inspection, if we cannot find a fault and have to send to back to the manufacturer to check and they cannot find a fault we will bill you for shipping and inspection charge.

I understand their point of view, but my definition of not faulty is that the sub doesn't whine (at all) - they may say otherwise and hit me with a large bill.

Anybody had any experience dealing with SVS outside of the US (I am in the UK).

Contact SVS directly, if it's a known issue they should be able to facilitate a replacement amp thru the distributor or direct since shipping wouldn't be that expensive.

 

[CapMan]

Contact SVS directly, if it's a known issue they should be able to facilitate a replacement amp thru the distributor or direct since shipping wouldn't be that expensive.

Great shout - have just done that.

Included a recording of the sub

 

[NiagaraPete]

I have two SVS 3000 Micro Subs in my set up. One of them is emitting a high pitch whine from it's electronics. It is not loud, but is audible from my listening position during quiet passages of music - it's a little bit like tinnitus and once you hear it you cannot unhear it! I've read a few comments online that this is normal for some SVS subs.

I've emailed the supplying dealer (Audio Affair in the UK) who have basically said - send it back for inspection, if we cannot find a fault and have to send to back to the manufacturer to check and they cannot find a fault we will bill you for shipping and inspection charge.

I understand their point of view, but my definition of not faulty is that the sub doesn't whine (at all) - they may say otherwise and hit me with a large bill.

Anybody had any experience dealing with SVS outside of the US (I am in the UK).

Can you switch the subs to verify that it’s not a connection problem?

 

[CapMan]

Can you switch the subs to verify that it’s not a connection problem?

Unfortunately it makes the noise with nothing connected (other than mains lead)

 

[NiagaraPete]

Unfortunately it makes the noise with nothing connected (other than mains lead)

Okay, not a connection problem.

The response from your dealer was pretty ratty. I’ve never heard anything like that on a warranty claim. I’d make a stink maybe even with SVS USA.

 

[CapMan]

Outstanding support from SVS in the USA - came straight back, confirmed noise shouldn’t be audible from listening position and will ship a new amp for me to fit.

Really impressed with SVS every time I contact them. Puts my UK dealer to shame. They could have contacted SVS and done the exact same thing I did. Muppets!

 

[Everett T]

Outstanding support from SVS in the USA - came straight back, confirmed noise shouldn’t be audible from listening position and will ship a new amp for me to fit.

Really impressed with SVS every time I contact them. Puts my UK dealer to shame. They could have contacted SVS and done the exact same thing I did. Muppets!

Glad they're living up to their reputation for great CS.

 

[MacCali]

Good day everyone, I have a question and it shall be fairly ignorant. I’ve never owned a sub and I am looking to buy one or two of these for my stereo system.

How would I hook this up to my integrated amp? I see no speaker terminals on the photo and I do not own a pre amp or dac with bass output in the form of RCA.

Very curious how to go about this or if it’s possible and also what I will need

 

[Everett T]

Good day everyone, I have a question and it shall be fairly ignorant. I’ve never owned a sub and I am looking to buy one or two of these for my stereo system.

How would I hook this up to my integrated amp? I see no speaker terminals on the photo and I do not own a pre amp or dac with bass output in the form of RCA.

Very curious how to go about this or if it’s possible and also what I will need

What amp, speakers, and sub?

 

[MacCali]

What amp, speakers, and sub?

NAD M23 and Parasound 1500A, Elac Adante’s and Infinity R263 towers, micro 3000.

 

[MacCali]

I’ve never seen a coaxial cable with this, but I found this earlier while searching some sales. Not sure if that’s for grounding or what

 

[DVDdoug]

How would I hook this up to my integrated amp?

The sub appears to have RCA inputs & outputs, which implies that it has a full active crossover. Does your integrated amp have "preamp outputs"? That is, RCA or XLR outputs that are volume-controlled?

If so you can connect the preamp outputs to the sub, and connect the outputs (which are high-passed) on the sub to your power amp, or to the power amp section of your integrated amp, if it can be configured that way.[/quote]

 

[Everett T]

I’ve never seen a coaxial cable with this, but I found this earlier while searching some sales. Not sure if that’s for grounding or what

Don't waste your money on that cable, and depending on the length of the run, blue jeans cables makes appropriate units. Monoprice if your looking for cheaper but still good quality.