Make sure that you didn't accidentally cross the left and right channels.
It's possible that you mistakenly connected left positive to right negative and visa versa. Or in more simple words, you might have crossed the positive and negative leads from one channel over to the other channel, be it left channel or right channel.
If you have speakers connected out of phase, then you will lack bass. If you disconnect an RCA, or XLR cable and the bass improves then one of the speakers is wired in reverse polarity.
If you have accidentally crossed left and right channel positive and negative leads, the amplifier should go into some sort of protection, or it would work but sound very odd indeed.
Just a thought. There are very few people here who are judgemental or don't want to help. Most of us want to help make the community a friendly, cooperative space. I highly doubt that a fundamental mistake of internal wiring has happened to you. I would be more suspicious of a blown tweeter or two before I suspect the amplifier. The quality control issues seem to be limited to DC-Offset which is beyond the control of the owner and might not ever be noticed without someone measuring the specific amplifier. Freezing issues are a programming issue of the Chipsets that control the amplifier, or the volume control that doubles as source control. Noise issues seem to be entirely dependent on sheer luck. I don't think I've heard of a fundamental internal wiring issue yet. Which isn't to say that it's not possible.
You can check your tweeters by putting your ears up to them. If there's no sound, then it's probably blown or on it's way out if it sounds like bass is trying to come through the tweeters. In which case the crossover network inside the speaker could be bad. But these are extremely rare issues.
It's more likely that some wires got accidentally crossed. Follow the speaker wires and RCA/XLR cables all the way from the amplifier to the speakers. Check that you have whichever wire you chose to be positive (happy wire) is connected to the positive input on the speakers. Do this for both left and right speakers.
Let us know if you have any other audio equipment such as a pre-amplifier or DAC in your system. Anything that carries an audio signal is suspect at this juncture.
I'm certain that collectively we can figure out exactly what is going on. A list of your audio equipment would be very helpful for us who are trying to help you via the internet and without pictures or video.
I can't stress this enough, we were all new to this hobby at one point. Very few of us got everything right the first time.