NorthSky
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- Feb 28, 2016
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Email address for Topping support: [email protected]
Thank you, direct access and ready to go.
Email address for Topping support: [email protected]
I just happened to notice that my Sabaj DA3 has the same "firmware" v6.F2.
[Topping Web Site" said:Important note:
Because we received more and more complaints about "wake up" problem, we now believe this common problem. To avoid this problem goes more serious, we decide to stop providing 18G firmware of D10.
We are very grateful for our user Fred Maxwell, he provide us a lot of info which prove this problem is common.
What is "wake up" problem?
When your PC go to "sleep mode", D10 will also shut down synchronously. But when you "wake up" your PC, D10 is still keep "sleeping", you can only solve it by disconnect and connect again the USB cable. We apologize for this.
What can I do to fix this problem?
If you already update 18G firmware of D10 and suffer from this problem, you can send email to [email protected] for rolling back. Or you can wait for our next firmware. We will release new firmware which will solve this problem as soon as possible, firmware download will be resume when we solve this problem.
The following is the original article of firmware update of D10
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Firmware update of D10
Version: 18G
This firmware improves USB anti-interference performance.
Warning:
1, If a D10 was updated by a wrong firmware, it will cause this product to lose the ability to upgrade again. In some serious case, the product will not work normally if updated the wrong firmware. So please double check the SN number before doing this step.
2, We received report from some of our users, their D10 met problem of waking up from sleep after updating this firmware. We check it and found this is not a common problem, it only occurs on some PCs, the reason is not clear yet. If you met same problem, please mail to [email protected] for rolling back. TOPPING are now working on this issue and will send out new firmware when we have solutions. Sorry!
SN number start with 1710: (Sorry, the firmware download is temporarily discontinued)
SN number start with 1801 to 1805: (Sorry, the firmware download is temporarily discontinued)
Timbo2 is Fred? ...Good work if you is.
Everybody who tested and reported their results shares in the credit.Ok, I thought you were a hero.
We want a DAC that is flawless (me too) but man i was listning to ha ha an ancient recording of Frank Sinatra at the Sands and hear details i never heard before. If i had to choose between this experience (which cost me 79 euro) or a sleeping issiue it is a no brainer (for me) The last 2 months i realy discoverd new insights in my music collection.Good job....!
This is a great DAC and I will be glad when they iron this issue of once and for all.
Big thanks to everyone who pushed this issue forward. This is serendipitous, I just received and set up my D10 this morning and encountered the same issue with sleep. I'm glad they have worked on solving the issue. Hopefully the new firmware will be made available on the website soon, in my case I hope it will be compatible with series 1806.
I recommend that you write to Topping Service ([email protected]) and ask if they have a version for your 1806 series D10, specifically telling them that you experienced the sleep problem.
Now that I have the original version to roll back to, it's zero risk for me.I'll wait till an official release is posted and you guys break it.
Good news!
Topping was able to replicate the problem on one of their PCs with a fresh OS installation. They have provided me a D10 firmware version to test which fixes the 'sleep of death' on my iMac Pro and on my DIY Windows 10 PC (Gigabyte motherboard and AMD Ryzen 3 2200G CPU).
They also took my comment to heart regarding the need to have the version number display correctly in the flashing utility. When I started, the version was shown as v6.F2. After flashing, the version was shown as 1.02.
I'm listening to my D10 now, and have exercised it up to 384K sampling rate without problems.
Considering the glacial pace that many companies have in addressing problems, I think Topping did pretty well here.