I don't use Spotify, but there are several places that can have volume controls Source device. Spotify app. Volumio. SHD. Speakers. If Windows is the source, there are volume controls in at least Windows and the SHD drivers. I'm not sure what syncs with what, and it seems to vary by software version. I turn windows to 100%, drivers to 100%, and playback software to 100% then use the SHD volume knob for actual volume. Literally 4 places to control volume, and I bet somewhere Windows has an extra volume control.