I am new to this forum but have posted this on IK’s own forum and also at Gearspace, as I have had big problems with K Multimedia MTM speakers.
I would be VERY, VERY careful buying from IK Multimedia and check your consumer rights in whichever county you are in, along with IK Multimedia’s own terms and conditions for support and service (which I have requested in writing from them).
I have had 2 faulty iLoud MTM monitors. The first one was replaced under warranty by the shop I purchased it from. The second one however, failed again with the same issue, by which time I had relocated abroad.
IK Multimedia support is now refusing to even fix the speaker, saying it is out of its one year warranty.
They have told me I can only take it back to the shop from where I purchased it, which I am unable to do as I am not in that particular country at present. Also, the speakers are not allowed by local customs to be shipped abroad from my current location, due to magnets being contained inside.
The shop itself (juno.co.uk) have also made it clear in writing that IK Multimedia are totally responsible for any repairs or servicing outside of warranty and have refused to take it back.
When they worked as a pair, the speakers were good for the price and I had successful results using them. The problem is, they have been extremely unreliable. This includes having various coloured lights coming on and off intermittently, before then going to a red light and finally not playing any sound at all. This happens daily and I have sent several videos of this behaviour to IK Multimedia.
The speaker also makes a crackling/popping sound when being switched on.
I have had the same issue with both faulty speakers, so I believe this must be a known manufacturing problem. I have also found out that others have had similar problems with this particular model of speaker.
If IK continue to refuse to resolve this issue and leave me with no support at all for a faulty speaker, I will never buy this brand again or recommend them to others I know. I have been totally shocked by their response and just wanted to share this poor experience as I feel others may not realise the type of support they may receive from IK Multimedia.
A single new iLoud MTM in the country I am based in currently costs around £440. To be expected to simply buy the speaker again (or even consider their new more expensive speakers) with no tech support available after one year would be madness, yet this is the only option available.
As a buyer of their iLoud Micro monitors and also their ARC 3 system, I expected better treatment from IK. I still hope that they will see sense and find a way to repair or service the speaker for me, I’d be grateful to hear if anyone else has had their speaker repaired out of warranty and if so what was the process or price for this.
Going forward, I will stick to the main players when buying monitors. I thought these would be good value but in hindsight, I wish I had payed more for the reliability of a more professional brand.