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Anyone one have issues with Apollon Audio. Issue resolved

I don't mean to pile on here, but since people are soliciting our experiences with Apollon, and overseas shipping...

My 1ET400A amp arrived defective. I sent an email on June 25 (last year) explaining the problem. I received a reply from Tibor on July 2, apologizing for the late reply and explaining that he had found my email in his spam folder and that they would build another amp for me. On July 15, I asked for an update. I received a reply on the 17th saying that the new amp was ready and I should prepare the defective one for pickup. On the 22nd, I sent an email stating that I was still waiting for a pickup. I received the label the next day.

I don't remember how long it took from then to receive the new amp, but I don't think it was very long; at least not longer than I expected. It has worked fine, and now that some time has passed, I've pretty much gotten over my frustration with their slow email responses and I don't have a problem recommending them - provided that you keep in mind that 1) Stuff can get damaged when shipped overseas, and 2) Apollon can sometimes be slow in responding.
 
I don't mean to pile on here, but since people are soliciting our experiences with Apollon, and overseas shipping...

My 1ET400A amp arrived defective. I sent an email on June 25 (last year) explaining the problem. I received a reply from Tibor on July 2, apologizing for the late reply and explaining that he had found my email in his spam folder and that they would build another amp for me. On July 15, I asked for an update. I received a reply on the 17th saying that the new amp was ready and I should prepare the defective one for pickup. On the 22nd, I sent an email stating that I was still waiting for a pickup. I received the label the next day.

I don't remember how long it took from then to receive the new amp, but I don't think it was very long; at least not longer than I expected. It has worked fine, and now that some time has passed, I've pretty much gotten over my frustration with their slow email responses and I don't have a problem recommending them - provided that you keep in mind that 1) Stuff can get damaged when shipped overseas, and 2) Apollon can sometimes be slow in responding.
Like you, now that some time has passed and they finally made things right with me I am enjoying my amplifier very much.
 
I would have the say that there communication with there customers needs to be improved. After placing order, I’ve had to chase them up asking them questions about my order / status update ..

That said, it’s now ready to ship and I’m sure it will be sent soon and once received, I will love my purchase. It’s just a shame that there communication is not great ..

Update ;- @Apollon Audio Do respond to my emails when I’ve asked them in a timely manner.
 
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I would have the say that there communication with there customers needs to be improved. After placing order, I’ve had to chase them up asking them questions about my order / status update ..

That said, it’s now ready to ship and I’m sure it will be sent soon and once received, I will love my purchase. It’s just a shame that there communication is not great ..
Dear James,

I want to address your recent comments regarding our communication. From the beginning, I provided you with the exact completion date for your order and responded promptly to every inquiry. Each time you requested a status update, I ensured you received accurate and timely information.

Given that we communicate with hundreds of customers each month, it is not feasible to provide daily progress updates. However, whenever you reached out, I provided you with the current status.

I find it both unfair and disrespectful to me and my team that you are now sharing misinformation on a public forum, suggesting that our communication was inadequate. We work hard to provide clear and honest updates, and your statements misrepresent the reality of our interactions. To maintain transparency, I am sharing our correspondence, which confirms that we kept you informed as promised.

If there was any specific aspect of our communication that did not meet your expectations, I am open to constructive feedback so we can continue improving. However, publicly misrepresenting the situation is neither fair nor acceptable. I kindly ask you to correct the misinformation and ensure that any feedback shared publicly reflects the facts accurately.
 

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Like you, now that some time has passed and they finally made things right with me I am enjoying my amplifi
Hi @Apollon Audio / Tibor,

Yes you are correct that you have provided updates when I requested it. What I was trying point out that I feel more proactive communicating would be beneficial during the ordering / buying process.

Apologies for any misunderstanding and look forward to receiving my order soon!

They look lovely and should fit in nicely with my setup . Once I get them, I will provide some pics of them in my setup @Apollon Audio.. can’t wait.

James
 
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Update, order has been dispatched! Thank you @Apollon Audio! I’ll add some pics once arrived!
 
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