Anyone one have issues with Apollon Audio. Issue resolved

[BlackTalon]

Something that should have been a very enjoyable experience has turned very negative to me and I put up a lot of money for that experience.

Hmm, are we talking about amps, or ex-spouses? It definitely sounds more like ex-spouses.

 

[jpslittleworld]

Hmm, are we talking about amps, or ex-spouses? It definitely sounds more like ex-spouses.

I do get a lot more joy out of my audio equipment!!!

 

[F1 Fan]

Has anybody had recently ordered from @Apollon Audio?

 

[mtaz]

I don't mean to pile on here, but since people are soliciting our experiences with Apollon, and overseas shipping...

My 1ET400A amp arrived defective. I sent an email on June 25 (last year) explaining the problem. I received a reply from Tibor on July 2, apologizing for the late reply and explaining that he had found my email in his spam folder and that they would build another amp for me. On July 15, I asked for an update. I received a reply on the 17th saying that the new amp was ready and I should prepare the defective one for pickup. On the 22nd, I sent an email stating that I was still waiting for a pickup. I received the label the next day.

I don't remember how long it took from then to receive the new amp, but I don't think it was very long; at least not longer than I expected. It has worked fine, and now that some time has passed, I've pretty much gotten over my frustration with their slow email responses and I don't have a problem recommending them - provided that you keep in mind that 1) Stuff can get damaged when shipped overseas, and 2) Apollon can sometimes be slow in responding.

 

[jpslittleworld]

I don't mean to pile on here, but since people are soliciting our experiences with Apollon, and overseas shipping...

My 1ET400A amp arrived defective. I sent an email on June 25 (last year) explaining the problem. I received a reply from Tibor on July 2, apologizing for the late reply and explaining that he had found my email in his spam folder and that they would build another amp for me. On July 15, I asked for an update. I received a reply on the 17th saying that the new amp was ready and I should prepare the defective one for pickup. On the 22nd, I sent an email stating that I was still waiting for a pickup. I received the label the next day.

I don't remember how long it took from then to receive the new amp, but I don't think it was very long; at least not longer than I expected. It has worked fine, and now that some time has passed, I've pretty much gotten over my frustration with their slow email responses and I don't have a problem recommending them - provided that you keep in mind that 1) Stuff can get damaged when shipped overseas, and 2) Apollon can sometimes be slow in responding.

Like you, now that some time has passed and they finally made things right with me I am enjoying my amplifier very much.

 

[F1 Fan]

I would have the say that there communication with there customers needs to be improved. After placing order, I’ve had to chase them up asking them questions about my order / status update ..

That said, it’s now ready to ship and I’m sure it will be sent soon and once received, I will love my purchase. It’s just a shame that there communication is not great ..

Update ;- @Apollon Audio Do respond to my emails when I’ve asked them in a timely manner.

 

[Apollon Audio]

I would have the say that there communication with there customers needs to be improved. After placing order, I’ve had to chase them up asking them questions about my order / status update ..

That said, it’s now ready to ship and I’m sure it will be sent soon and once received, I will love my purchase. It’s just a shame that there communication is not great ..

Dear James,

I want to address your recent comments regarding our communication. From the beginning, I provided you with the exact completion date for your order and responded promptly to every inquiry. Each time you requested a status update, I ensured you received accurate and timely information.

Given that we communicate with hundreds of customers each month, it is not feasible to provide daily progress updates. However, whenever you reached out, I provided you with the current status.

I find it both unfair and disrespectful to me and my team that you are now sharing misinformation on a public forum, suggesting that our communication was inadequate. We work hard to provide clear and honest updates, and your statements misrepresent the reality of our interactions. To maintain transparency, I am sharing our correspondence, which confirms that we kept you informed as promised.

If there was any specific aspect of our communication that did not meet your expectations, I am open to constructive feedback so we can continue improving. However, publicly misrepresenting the situation is neither fair nor acceptable. I kindly ask you to correct the misinformation and ensure that any feedback shared publicly reflects the facts accurately.

 

[F1 Fan]

Like you, now that some time has passed and they finally made things right with me I am enjoying my amplifi

Hi @Apollon Audio / Tibor,

Yes you are correct that you have provided updates when I requested it. What I was trying point out that I feel more proactive communicating would be beneficial during the ordering / buying process.

Apologies for any misunderstanding and look forward to receiving my order soon!

They look lovely and should fit in nicely with my setup . Once I get them, I will provide some pics of them in my setup @Apollon Audio.. can’t wait.

James

 

[F1 Fan]

Update, order has been dispatched! Thank you @Apollon Audio! I’ll add some pics once arrived!

 

[Machismo]

Good news! My amplifier arrived today. Thanks to Apollon Audio for the delivery.

I like the workmanship and the especially the thick walled enclosure, which I noticed conducts the heat nicely all around, turning the whole amp in to one massive heatsink. Based on full day of listening, the sound is very clear, great control of the woofer and of course, lots of power.

 

[F1 Fan]

Mine arrived the other day, absolutely fantastic products / fantastic workmanship! Thank you @Apollon Audio.

 

[Kill Baulitz]

After some users have put Apollon in a bad light in this post, I have registered here to post my experiences.

On January 7, 2025, I purchased a standard stereo amplifier online from Apollon (Purifi Eigentakt 1ET6525SA ST Stereo Amplifier) and paid by credit card. The processing time was supposed to be 14 working days.

Around the turn of the year, Apollon had a special sale with a discount, which saved me about 140 euros on the regular price. As a result, I was already expecting an increased order volume and a longer delivery time when I placed my order. In response to my inquiry on February 1, 2025, Apollon confirmed the shipment on February 6, 2025. Fedex handed me the package with the amplifier on February 11, 2025.
Apollon is based in Maribor, Slovenia. This is right on the Austrian border, near Graz. Maribor is about 1,000 km away from my home as the crow flies.

The order, purchase and delivery of the goods were flawless. I was a little unsure when buying by credit card because of the lack of a legal notice on the Apollon website. You don't find out anything about the person responsible and basically don't know where the money is going. This could definitely be improved.

The amplifier was packed neatly, securely and sturdily in a sturdy cardboard box. It arrived without any scratches or damage to the box (see photos). There is nothing to complain about here either.

Apollon is based in the EU, so only VAT and shipping costs are incurred when buying from Germany. There are no customs duties within the EU. In the USA, customs duties have recently become more and more of a problem, as we hear and read...

About the amplifier itself:

Purifi from Denmark - Bruno Putzeys (Pu), Lars Risbo (Ri) and Fidelity (Fi) - have done a great job in developing the 1ET6525SA module. It is the successor to the 1ET400A, which has been on the market since 2019 (?). The power supply unit is a Hypex SMPS1200A400 from the Netherlands.

I have never owned a better amplifier. Clear, powerful and with an incredible stage. I'm really blown away by the sound and I'm glad I bought it. Apollon has done an excellent job here. Five stars and all thumbs up. I have nothing but praise for Apollon and their products.

 

[jpslittleworld]

I'm glad to see a positive review and I hope there are more that come to this thread.

I started to feel bad after my thread started to feel like a total shit show of negativity towards the company.

All I was trying to accomplish was to get what they owed me. I pay you for something and you make a mistake I expect you to promptly rectify the issue. I made this thread at around 50 days of the problem and it was handled immediately. I don't understand why that wasn't done immediately when I contacted them.

On a positive note I am still incredibly happy with my amplifier and I am still very happy I purchased from Apollon Audio. I have it matched up to a Rotel RC-1590 mkII preamp and that is probably what it will stay matched up too and I think I will keep my Bryston preamp and amp together.

Thank you again Apollon your amps are great!!!

 

[Golfx]

I'm glad to see a positive review and I hope there are more that come to this thread.

I started to feel bad after my thread started to feel like a total shit show of negativity towards the company.

All I was trying to accomplish was to get what they owed me. I pay you for something and you make a mistake I expect you to promptly rectify the issue. I made this thread at around 50 days of the problem and it was handled immediately. I don't understand why that wasn't done immediately when I contacted them.

On a positive note I am still incredibly happy with my amplifier and I am still very happy I purchased from Apollon Audio. I have it matched up to a Rotel RC-1590 mkII preamp and that is probably what it will stay matched up too and I think I will keep my Bryston preamp and amp together.

Thank you again Apollon your amps are great!!!

It wasn’t handled promptly at the moment you contacted them because they didn’t have any sense or urgency until this string was started. You did the right thing.

They need to improve their coordination between what their website time claims and the actual results.

 

[A Surfer]

It never fails to amaze me how short sighted companies can be. If you are liable to provide the service, just get it done quickly. It is never worth putting off and hoping the client just goes away, or whatever.

The longer something is put off, the worse it gets. I feel that many companies worry about admitting that there is a problem with their product. We all know that even quality products have a certain percentage of units with issues. No problem there.

I am actually more likely to have confidence when I see a company quickly and appropriately take care of an issue. I don't think oh, they have bad products, I think awesome, they don't deflect, they take care of their customers.

 

[nugget jr]

I’m still having ongoing issues with my order from Apollon.

I’m trying my best to be a good customer, but I feel as though I have failed in that I have been too patient and understanding to be able to do business with them.

At this stage I feel like being a good customer is to warn others about my experience, which is that
1. it’s taken over 2x the listed lead time for my amplifier to be finished
2. I've had to initiate all communication, and
3. now Tibor's not responding to my emails.

At this point I’d only recommend ordering a custom-made amplifier from them if you are willing to escalate issues through this forum.

 

[Apollon Audio]

I’m still having ongoing issues with my order from Apollon.

I’m trying my best to be a good customer, but I feel as though I have failed in that I have been too patient and understanding to be able to do business with them.

At this stage I feel like being a good customer is to warn others about my experience, which is that
1. it’s taken over 2x the listed lead time for my amplifier to be finished
2. I've had to initiate all communication, and
3. now Tibor's not responding to my emails.

At this point I’d only recommend ordering a custom-made amplifier from them if you are willing to escalate issues through this forum.

I truly understand that waiting for an ordered product can be frustrating, and I appreciate your patience. Since you’ve chosen to bring up your concerns on the forum, I want to provide some context from our side.

First, I was a bit surprised to see your comment stating that I was not responding, considering that you received a reply to your email just four hours before posting here. It’s also worth noting that since you placed your order on December 28th, we have exchanged 43 emails, ensuring regular updates.

Additionally, two weeks after placing your order and after we had already begun production on your original premium monoblocks, you decided to completely change your order to two custom multichannel amplifiers. This required us to halt the original production and start from scratch, which naturally extended the lead time.

You have been reaching out for updates weekly, and I have been responding promptly. It is true that you didn’t receive a response for three days this week (my last email to you was on Monday), but that was because I was out of the office due to illness. However, as soon as I returned today, I replied to your email.

I understand your frustration, but please also consider that we are currently fulfilling a large volume of orders from our Christmas sale, alongside handling custom orders, which take more time. Unlike standard products, custom amplifiers require meticulous assembly, custom enclosures, and precision craftsmanship, which is why they take longer.

That being said, I truly appreciate your patience and support. Your order is scheduled for shipping next week, and I’m confident that once you receive it, you’ll see why this level of craftsmanship takes time.

Thank you again for your understanding.

 

[GD Fan]

Am I the only one who thinks this thread has devolved into too much of an invitation to treat this really reasonable, responsive, fact-backed (see the immediately above) guy as a punching bag? It now seems people are registering just to shittalk.

Not sure what can be done... But I hope @BDWoody and / or @AdamG can be more creative than me.

 

[nugget jr]

I truly understand that waiting for an ordered product can be frustrating, and I appreciate your patience. Since you’ve chosen to bring up your concerns on the forum, I want to provide some context from our side.

First, I was a bit surprised to see your comment stating that I was not responding, considering that you received a reply to your email just four hours before posting here. It’s also worth noting that since you placed your order on December 28th, we have exchanged 43 emails, ensuring regular updates.

Additionally, two weeks after placing your order and after we had already begun production on your original premium monoblocks, you decided to completely change your order to two custom multichannel amplifiers. This required us to halt the original production and start from scratch, which naturally extended the lead time.

You have been reaching out for updates weekly, and I have been responding promptly. It is true that you didn’t receive a response for three days this week (my last email to you was on Monday), but that was because I was out of the office due to illness. However, as soon as I returned today, I replied to your email.

I understand your frustration, but please also consider that we are currently fulfilling a large volume of orders from our Christmas sale, alongside handling custom orders, which take more time. Unlike standard products, custom amplifiers require meticulous assembly, custom enclosures, and precision craftsmanship, which is why they take longer.

That being said, I truly appreciate your patience and support. Your order is scheduled for shipping next week, and I’m confident that once you receive it, you’ll see why this level of craftsmanship takes time.

Thank you again for your understanding.

You have me confused with a different customer - I placed my order much earlier than Dec 28th.

Am I the only one who thinks this thread has devolved into too much of an invitation to treat this really reasonable, responsive, fact-backed (see the immediately above) guy as a punching bag? It now seems people are registering just to shittalk.

Not sure what can be done... But I hope @BDWoody and / or @AdamG can be more creative than me.

I didn't want to do this, but I'm not sure what other recourse I have in this situation.

 

[Apollon Audio]

You have me confused with a different customer - I placed my order much earlier than Dec 28th.


I didn't want to do this, but I'm not sure what other recourse I have in this situation.

Can you please give me your details in the PM so that I can check. Thank you.