I googled and found this thread. I ordered Apollon Audio amplifier many months ago, they require to pay it in full in advance to their bank account which I did. The original promised delivery time has now been over doubled perhaps tripled, money sure was accepted immediately and no sign of amplifier still. I asked them in their chat several times(because they do not want to say what is their phone number) when it will be delivered and always promised to be next week, last time they said it should be delivered was the end of last year! If I do not get my amplifier in a few weeks I will report them to the police for fraud, money gone and no amplifier, I also very clearly told them to let me know if there are any delays, but the are just quiet. And yes, the amp cost OVER 5000 dollars!
Also they gave excuse in the chat that they "are busy with black friday orders" Well what kind of a company makes a customer wait who has paid a month before the black friday a full price, and then gives some discount to others which then will be somehow ahead of line even they ordered a month after me? I mean why would they even say that, insanity.
Thank you for sharing your concerns. I truly regret hearing about your dissatisfaction and want to assure you that your feedback is taken very seriously. After carefully reviewing your order and all our communications, I’d like to address your points and provide some clarification.
You placed your order in mid-October, and during our discussions, you requested several customizations for your amplifier. These included specific modifications such as custom CNC programming, machining, unique wiring, and non-standard connectors. While our standard lead time for premium amplifiers is 30 business days (excluding holidays and weekends), custom orders like yours naturally require more time due to the additional complexity. This is standard practice across the industry.
I noticed that during our initial email exchange, you never inquired about the exact lead time. In fact, you mentioned that we should contact you when the amplifier is ready, as you often travel. There was no mention of an urgent deadline, and I proceeded under the assumption that you understood custom orders take longer to produce.
For reference, I’ve personally ordered custom studio subwoofers from a large and very well known company in the industry, and I had to wait more than six months for them, although 3-4 months of lead time was promised at first. During that time, I received no weekly updates, no live chat support, and no direct contact beyond my initial order confirmation. I experienced many occasions and delays in my life, dealing with the biggest and best companies in the industry, especially when ordering custom studio equipment for my mixing and mastering studio or my home audio system. I bring this up to highlight that custom, high-end audio equipment often comes with longer production timelines due to the precision and craftsmanship required.
You stated that you contacted us several times without receiving proper updates. However, upon reviewing our records, I found only two instances of communication through our live chat system. During these conversations, our team explained that we were experiencing slight delays due to the increased volume of orders from the Black Friday and holiday period. It is worth mentioning that our team members in live chat don’t have direct access to custom order details, as these are handled separately by our production team. To address this, they provided you with our direct email address (
[email protected]), where all custom order inquiries are handled.
I must respectfully disagree with your claim that you were not notified about any potential delays. In one of the chats, 21 days ago, our team clearly explained the situation, and we regret if this explanation did not meet your expectations.
Additionally, our team was on holiday leave from December 23, 2024, to January 6, 2025, which impacted production during this period. As of today, January 23, 2025, a total of 65 working days have passed since the production of your order was started on October 10, 2024, excluding weekends and our holiday leave. This is beyond the standard lead time for premium amplifiers but still within a reasonable timeframe for the custom modifications requested.
I understand how frustrating delays can be, but I feel your public comment was unnecessarily harsh and misleading. It creates the impression that we are prioritizing other customers’ orders over yours, which is not true. As a small team of 10 people dedicated to handcrafting high-precision amplifiers, our goal is to deliver the highest-quality products, even during peak times like Black Friday and Christmas. Delays during such periods can happen, especially with custom orders like yours, and I believe this is understandable.
You also mentioned a lack of transparency and accused us of fraudulent practices, which is deeply concerning to me and unfair to my hardworking team. While I respect your frustration, I firmly believe that the way we communicate matters. Approaching us with threats of legal action and accusations of fraud without first reaching out calmly for clarification does a disservice to the hard work we put into every product. However, I want to stress that the customer is always right, and your feedback is an opportunity for us to improve.
It is also important to note that we deal with hundreds of customers each month, and if we were as poor or fraudulent as you have described, there would be negative reviews about us all over the internet. This is not the case, as we work tirelessly to deliver on our promises and ensure our customers are satisfied. Of course, no company is perfect, and while delays may happen especially with custom orders, every one of our customers received the product they paid for, built to the highest standards.
Your amplifier has now been completed and is undergoing our standard 48-hour quality assurance testing to ensure it meets the highest standards. It is scheduled for shipment next week, and our team will contact you directly via email as agreed. However, given your dissatisfaction and the nature of your public comment, I’d like to offer you an alternative: a full refund and withdrawal from the contract if you prefer not to proceed with the order.
Your feedback is valuable, and we will use it to make improvements. Specifically, we will update our website to better communicate that custom orders require longer lead times, so expectations are clearer for future customers. While no company is perfect, we always strive to learn and grow from such experiences.
I hope this response clarifies the situation and demonstrates our commitment to resolving your concerns. If you have further questions or wish to discuss the matter further, please don’t hesitate to contact us directly at (
[email protected]). Your satisfaction is important to us, and we hope to restore your trust in Apollon Audio.
Thank you for your patience and understanding.