Apollon Audio complaints

[michael123]

Why I do not recommend anyone to purchase from Apollon Audio.

After reading the performance reviews on this forum and initial consultation with Tibor from Apollon Audio via live chat, I decided to buy 2 x Purifi 1ET9040BA Monoblocks and 1 x 12 channel Purifi multichannel with 1 channel upgraded to a 1ET9040BA module for the Centre speaker channel for a total cost of $15,000 Euro’s on the 14th of August 2024.

I was advised by Tibor the turn around time for my order was 30 days.

I did not hear or receive Email’s any updates regarding the progress of my order. I decided to check in on their live chat app at around day 20 to check if everything was on track and confirmed the centre speaker channel upgrade. I was advised everything was fine including the upgrade.

A few days before the 30 days I checked in again as I wanted to be home to receive the goods and not away on business. I was told that it was 30 business days timeframe not 30 days “as I don’t work on weekends”.

Accepting the mis-communication I checked in again a few days before the 38 day turnaround to organise being home and not away interstate for business. I was told the order was on target to be shipped soon.

About a week later, still no communication. I check in again requesting a tracking number as I was advised the Amps were completed as per time frame but are now in testing phase.

Almost a week later I check in again as I still had not received an Email, I get another excuse that they are being prepared for shipping shortly and I will receive an Email soon.

Another week later, still no communication or Email, I check in Again and I get another excuse for the delay. It was really frustrating as I could have gotten work interstate commitments out of the way rather than hanging around at home to wait for the amps to arrive.

I check in to live chat about a week later and someone from Apollon said it had been shipped and gave me a tracking number. I put the tracking details into UPS and it said “shipping label created” with no other information. I check back into live chat to question why there’s no details other than “shipping label created” and I am told to “be patient UPS will have my amps to me in a matter of days”.

A few days later I call UPS who say there’s no shipment and to contact the Merchant.

I speak to Apollon once again, who say “sorry for the delay there was a problem with purifi parts” I was guaranteed it would be sent ASAP.

Finally, the tracking is updated and 1 Amp arrives, several days later the other 2 amps arrive

The amps, while safely packed in foam came in generic boxes, with no paperwork, manual, written guarantee of power or spec, or power cords. I had to drive to my local electrical shop to buy power cords.

My audio guy comes out to set up my amps and pre-processor and we couldn’t get a sound from 3 channels. After messing around and trying different channels my setup worked. We did not declare it an Amp fault at this point in time.

The next day I noticed my Centre speaker didn’t work. After phone consultation with my Audio guy, he formally diagnosed the issue to be my amp and not programming or the pro-processor.

After speak with Tibor, he advised that I had to turn my Amp off then on twice for it to work and it would eventually work normally after the Purifi parts settle. He was correct in turning the amp off and on the 2nd time fixes the problem.

Several months later I contact Tibor to advise the problem hadn’t been resolved and I had checked other channels that also had the same problem requiring the Amp to be turned off and on. Tibor offered to send new purifi parts to replace the 3 channels.

Several months later I am still chasing up Tibor with no success to the replacement parts being sent. Just excuse after excuse including the following:

“Hello Michael,

the module was sent in a small package as a letter, so in this case there is no tracking number.

Best regards

Tibor “


Given my experience in having a part faulty amp requiring it to be turned off and on twice and in particular, consistent lack of honesty from Tibor, I now question even if the Specs I paid for even exist or was I ripped off entirely and how far this dishonesty with Apollon Audio actually goes.

Based on the overall experience I would not recommend anyone buy Apollon Audio products as they simply can’t be trusted and aren’t honest.

 

[unpluggged]

Excuse me, while I do feel for your bad experience, this kind of accusations must be accompanied by evidence more solid than an anonymous post on a forum.

 

[Purité Audio]

Some form of corroboration is a must, but reporting these issues is essential.
Keith

 

[michael123]

What would satisfy your evidentiary requirement GGG? I am simply stating my personal experience, Apollon are welcome to respond or ignore it. Doesn't change the fact I still have a faulty amp requiring to be turned off and on twice.

I am not anonymous Tibor will know who I am.

 

[Gary_G]

Maybe a SINAD number for customer service.

 

[unpluggged]

I am not anonymous Tibor will know who I am.

If your post is directed at Tibor (I assume it's the seller's name), then contact him directly. This forum is not a ground for settling disputes. If this is a warning to the community, then we need some solid factual basis (for instance, in the case of dCS's lawfare attempt against GoldenSound, the relevant e-mail messages and letters were made available so the community could see the picture and make the relevant conclusions).

All I can see here is that your order had been confirmed... You describe a very shady operation. While we can give the seller some benefit of a doubt regarding the delays with the shipment (yet they definitely should have handled the situation in a more customer-friendly manner), selling mains-connected equipment without any documentation and safety certificates is a big red flag to me and a very serious malpractice (and probably an offense in itself), hence the request for some evidence on my part.

That being said, perhaps I'm a bit too old-fashioned, I don't know, but I prefer to make transactions of such amounts in person and with a registered commercial entity that has an established presence in my location and offers customer support, not over the Internet with some individual in a different country whom I won't be able to hold accountable if something goes wrong.

 

[blackiridium]

I had the exact same experience with the shipping part of my order. I was told something like two weeks and it took over 40 days.
Having said that, I’m happy with the product I received.

 

[GD Fan]

Another one of these food fights on ASR?

We just endured one a few months ago. Found it:

Anyone one have issues with Apollon Audio. Issue resolved

Edit: 1-20-2025 Issue has been resolved and Apollon Audio now went above and beyond to solve the problem. Please read below to know how much I have enjoyed my amplifier from them. Back in November I ordered an amp From Apollon Audio the Hypex NCx500 Dual Mono. I liked their review on here and...

www.audiosciencereview.com

 

[michael123]

I had the exact same experience with the shipping part of my order. I was told something like two weeks and it took over 40 days.
Having said that, I’m happy with the product I received.

GGG raises a good point...Did you receive any documentation with your product? I just counted my days, it took around 70.

 

[AudioJester]

Delays are not unexpected with current world supply chain issues and trade shenanigans.

If you want a fixed delivery date you need to buy from an local physical store and not an overseas/internationsl online retailor.

Clearly communication should be better, but your issues with travelling interstate etc. are entirely yours alone.

Now a faulty amp needs to be acknowledged and remedied by the seller asap, including repair/replacement/refund. What purifi part could they be sending as a letter???

 

[Matias]

Late shipping and late emails unfortunately always happened with Apollon for years now, you can check several cases here in ASR through the years. Annoying but bearable IME (bought 3 amps there).

But now this is the 1st time that I read about an actual problem with the amps, this is more worrisome.

 

[michael123]

Hey Jester, just to be clear. The delay in itself or actual time frame is the least of my concerns. Just simply say "hey we are delayed" or adjust your initial quoted time frames as it appears to be a repeat issue by Apollon. Waiting 70 days for a premium product isn't an issue, I've waited longer for other products, they don't ghost or commit to false deadlines

I need to travel a lot across Australia for work, constant excuses and false promises set me back with my work commitments as I wouldn't fly interstate around the committed deadline date and then no Amp, I could have been working. It was very annoying.

 

[michael123]

Late shipping and late emails unfortunately always happened with Apollon for years now, you can check several cases here in ASR through the years. Annoying but bearable IME (bought 3 amps there).

But now this is the 1st time that I read about an actual problem with the amps, this is more worrisome.

Faulty Amp and replacement parts in a "letter" that still hasn't arrived.

 

[Golfx]

I would like Apollon to stay in business. I often thought they are immune to any sense of urgency to meeting their printed timelines offered on their website. Plus their chat line is a happy person who seems to tell you what you want to hear instead of the truth “if” they knew it.

It is the frustration of expectations given and missed over and over that is so frustrating. I have sent Tibor recommendations to improve his customer service like adjust their timelines on the website to be factual, tell us up front more plainly there is no return offered on “custom made” amps (their best amps), double pack in decent boxes and include power cords or at least tell us they will not be provided. I see that those recommendations are still not taken onboard. Perhaps if you want one of his prebuilt amps it would be less annoying.

 

[goryu]

Too many better options to be subjected to such awful customer service. Buyer beware.

 

[alex-z]

They shipped you expensive + fragile replacement parts in an envelope with no tracking number?

That is outright strange behaviour, the cost of proper packaging + tracking is a tiny fraction of the value involved.

If you have pictures of the packaging I would like to see it.

 

[Guddu]

Timely and effective communication is one basic component in any business.
What kind of customer service are ‘they’ (Apollon in this case based on details in this thread) going to provide if they can’t do this much to begin with.
Hoping for the best though.

 

[F1Fan72]

GGG raises a good point...Did you receive any documentation with your product? I just counted my days, it took around 70.

When I received mine, I also had no documentation or power leads. At the time, I thought this was strange .. Anyway, happy with the items themselves..

 

[poopy]

Based on my experience, lead time was between 3 and 4 months. From what I could read here or on other fora, this is a regular timeline.

The UPS label created 2 weeks before shipping is the usual trick to ease your impatience/anger and gain time.

While I understand that prices for multichannel amps are appealing, I don't understand why one would buy monoblocks at this price.

For the same budget, you can get 2 x AHB2 with a real warranty + impeccable customer service for the after warranty period

 

[poopy]

They shipped you expensive + fragile replacement parts in an envelope with no tracking number?

Another well-known trick to gain time. He hasn't shipped anything obviously. But he has some peace for 4 weeks or so.