Hi, everyone!
Recently, I noticed that the audio in my headphones has started cracking in both channels when moving my head around.
I figured out that it was my cable that was causing this issue, as moving it in some ways caused the audio to crack.
Before this, I've noticed that the cable had a few cracks in it which I immediately covered with an insulating tape to prevent any damage to the wirings, and so far there were never any issues after I did that.
Now all of a sudden, my audio started cracking depending on how I moved the cable, even with the insulating tape on it.
I quickly switched out the straight cable (the one which had the problem) with a coiled one, to confirm if the problem was really in the cable or if it had to do with my headphones.
As expected, as soon as I plugged in the coiled cable, the problem was gone.
Now, however, I am stuck using the coiled cable which is kind of pulling my headphones, as its length is not long enough, so I'd prefer to get a new straight one.
Another problem that I have is that the earpads have started to degrade and fall off, so I would like to replace them as well.
Seeing how my headphones are still covered by warranty, I wanted to see if I can send them to have the straight cable, and earpads replaced.
I still have the original packaging and receipt, so I was wondering if anyone here knows if the warranty covers this type of problem?
Currently, this is how the cable looks now without the insulating tape on it:
And, this is how the pads look:
Since these are my first headphones, I wanted to ask if anyone here knows how does the warranty procedure work, since I've never done this before, so I wanted to ask if AKG's K371 warranty covers issues like these?
Recently, I noticed that the audio in my headphones has started cracking in both channels when moving my head around.
I figured out that it was my cable that was causing this issue, as moving it in some ways caused the audio to crack.
Before this, I've noticed that the cable had a few cracks in it which I immediately covered with an insulating tape to prevent any damage to the wirings, and so far there were never any issues after I did that.
Now all of a sudden, my audio started cracking depending on how I moved the cable, even with the insulating tape on it.
I quickly switched out the straight cable (the one which had the problem) with a coiled one, to confirm if the problem was really in the cable or if it had to do with my headphones.
As expected, as soon as I plugged in the coiled cable, the problem was gone.
Now, however, I am stuck using the coiled cable which is kind of pulling my headphones, as its length is not long enough, so I'd prefer to get a new straight one.
Another problem that I have is that the earpads have started to degrade and fall off, so I would like to replace them as well.
Seeing how my headphones are still covered by warranty, I wanted to see if I can send them to have the straight cable, and earpads replaced.
I still have the original packaging and receipt, so I was wondering if anyone here knows if the warranty covers this type of problem?
Currently, this is how the cable looks now without the insulating tape on it:
And, this is how the pads look:
Since these are my first headphones, I wanted to ask if anyone here knows how does the warranty procedure work, since I've never done this before, so I wanted to ask if AKG's K371 warranty covers issues like these?
