If your product failed and needs to be returned, we do not charge any customer for shipping the product back for replacement. If you are in the US we send you a shipping label and if you are outside the US, the expense you pay to send it to us will be reimbursed.
Please let me know if that is not the case I and I will have the fixed immediately.
Thank you Mr Noble. I am curious why the email i received says differently. I am in the US btw
Here are the instructions i received
Sorry to hear you're having trouble! This is the first in a series of three emails you will receive to help keep you in the loop while your product is being repaired.
Your Return Authorization (RA) number is 27067
To start the repair process, ship your product within 7 days of receiving this email to:
Schiit Audio
Repair Department
24900 Anza Drive, Suite A
Valencia, CA 91355
Clearly mark the package with the RA number. Products received without RA numbers will be returned to the sender unopened.
Important:
1. Pack in the original packaging, or pack securely in alternate packaging, using plenty of packing foam as a buffer for shipping damage. Dropping a product in a USPS padded envelope or wrapping it in some newspaper and dropping it a loose box are not proper packaging.
2. Insure your shipment. We will not be responsible for products lost or damaged in shipping back to us.
3. We do not need any cables, tubes, manuals, accessories, wall-warts, power conditioners, cookies, dead animals, handmade art products, or anything other than the product itself, so please don't ship anything else back to us. We are not responsible for additional materials sent back to us.
When we receive your product, you'll get another email to confirm we've gotten it, and a final email when it's repaired and on its way back to you.
All the best,
Schiit Audio