The most relevant part of the article: "But the most common faults with electric vehicles, according to the drivers surveyed, were software issues, not motor or battery problems." This is a very sensational title misrepresenting what "reliability" means in most people's minds. When I say EVs are not reliable, the first thing you think of is whether the car works at all to take you from Point A to Point B not bad software UI that makes it difficult to turn on the A/C or adjust the navigation end point. And its conclusion completely lacks any understanding of the difference between "reliability" and "user friendliness": "With EVs in particular, our research shows a premium price tag does not necessarily mean a reliable vehicle, so we would always encourage drivers to do their research ahead of such a significant purchase to see which cars and brands they can trust."
I believe early software issues are completely understandable as software updates can take care of these issues over time whereas with so many moving parts, ICE has many mechanical points of failure over time when heat, pressure and age destroys seals that significantly cost more to monitor and repair than regular FREE software updates. It's like saying "I hate my EV because the map GPS broke and I can never find the climate control," and then including this in the survey as part of reliability versus cars with issues like "oil leak", "engine failure", etc.
Most importantly, EV cars will save you the accumulated cost of oil changes, fluid replacement, brake replacement etc. after 4 years. This survey was limited to ownership in the first 4 years (EVs from 2018 don't compare to the EV6 in 2022) which is clearly designed to put non EV cars in the best possible light. It's like saying Alfa Romeo is as good as a Lexus because we surveyd people's experiences in the first 4 days of ownership!