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- Oct 25, 2019
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OK, sounding out sane advice on this.
A headphone amp still very much in warranty has a terminal breakdown that takes out a pair of (expensive) headphones. This wasn't user error.
Is it reasonable to ask the amp seller and /or manufacturer to not only replace the amp or refund (given the event, I'm minded not to want another) but also to cover the cost of repair /replacement to the headphones?
I'm in the UK. Seller and manufacturer are overseas.
I've contacted relevant parties but of course they are off for a few days and I will point no fingers publicly, but I'd appreciate any sane advice on how far to push this. Cheers.
A headphone amp still very much in warranty has a terminal breakdown that takes out a pair of (expensive) headphones. This wasn't user error.
Is it reasonable to ask the amp seller and /or manufacturer to not only replace the amp or refund (given the event, I'm minded not to want another) but also to cover the cost of repair /replacement to the headphones?
I'm in the UK. Seller and manufacturer are overseas.
I've contacted relevant parties but of course they are off for a few days and I will point no fingers publicly, but I'd appreciate any sane advice on how far to push this. Cheers.