Hi all, received my DX3 Pro from Massdrop but the remote is not working. I've tried changing out the battery for a new one but no luck. Anything else to try? If not, how do I reach out to Topping to get it repaired/replaced?
Mine came with a broken remote, pretty sure customs broke it when they took out the battery as the battery compartment was cracked. I think they dropped it on concrete or something because it had that white concrete dust on the buttons.
I contacted my seller (Dvilpoerty) and they allowed me to buy another one. I think it was around $17 CAN including shipping. Sucks that I spent more money on the device but I can't really blame Topping for what customs does.